Hotel Front Desk: Guest Welcome Specialist

Crimson Hotels Group; Colnbrook; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Colnbrook is seeking a Receptionist to provide outstanding customer service and ensure a memorable experience for guests. You will be responsible for welcoming guests, managing check-ins, and resolving any complaints. Ideal candidates will have excellent communication skills, confidence with technology, and a background in hospitality. Join us to grow in a supportive and inclusive work environment.

Benefits

Discounted stays around the world

Free meal on duty + unlimited hot drinks

Paid day off for your Birthday

Health Benefit schemes

Learning and development opportunities

Qualifications

• Previous experience in hospitality or customer-facing roles.
• Ability to work in a fast-paced environment.
• Demonstrate values through teamwork and customer service.

Responsibilities

• Welcome and check in guests accurately.
• Assist guests with their needs and answer phone calls.
• Resolve guest complaints professionally and timely.

Skills

Outstanding customer service

Excellent communication skills

Confidence using technology

Organizational skills

Job description

A leading hotel chain in Colnbrook is seeking a Receptionist to provide outstanding customer service and ensure a memorable experience for guests. You will be responsible for welcoming guests, managing check-ins, and resolving any complaints. Ideal candidates will have excellent communication skills, confidence with technology, and a background in hospitality. Join us to grow in a supportive and inclusive work environment.