Hotel Assistant Manager - Guest Experience & Ops Lead

Atlas Hotels Ltd; Inverness; On-site; GBP 33,000; Full time

Job summary

A leading UK hospitality company in Inverness is seeking an Assistant Hotel Manager to support daily operations and ensure outstanding customer service at the Holiday Inn Express. The role requires proven experience in customer-facing environments, strong leadership skills, and the ability to motivate a team. You will be responsible for managing guest satisfaction and operational compliance. This position includes various employee benefits like discounted stays and health plans, plus a competitive salary of £32,240 per year.

Benefits

Employee discounts on hotel stays

Health and wellness support

Employee referral bonus

Discounted food and drinks when on shift

Qualifications

• Proven experience supervising a team in a customer-facing environment.
• Ability to work in a structured environment with set standards.
• Strong multi-tasking and prioritisation skills.

Responsibilities

• Support Hotel Manager in daily operations and guest satisfaction.
• Lead and motivate the hotel team while maintaining high standards.
• Monitor guest feedback and implement action plans to improve experiences.

Skills

Team leadership

Customer service

Problem solving

Communication

Organisation

Job description

A leading UK hospitality company in Inverness is seeking an Assistant Hotel Manager to support daily operations and ensure outstanding customer service at the Holiday Inn Express. The role requires proven experience in customer-facing environments, strong leadership skills, and the ability to motivate a team. You will be responsible for managing guest satisfaction and operational compliance. This position includes various employee benefits like discounted stays and health plans, plus a competitive salary of £32,240 per year.