Host

The Best Connection; Stansted Mountfitchet; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global airport service provider seeks an Airport Check-in Host at Stansted Airport. The role includes assisting passengers, managing check-in operations, and ensuring high service standards. Ideal candidates will have strong communication and customer service skills, with training provided. Competitive hourly pay of £13.37 and various employee benefits are included.

Benefits

Free Uniform and Training

Discounted Airport Parking

Employee Benefits Schemes

Financial and Mental Health Support

Qualifications

• 5 years' worth of references required.
• Willingness to apply for a DBS Check.
• Ability to complete a GSAT.
• Polite and professional approach.
• Ability to deal tactfully with upset passengers.

Responsibilities

• Greet and check in all assisted passengers.
• Operate the check-in desk and provide excellent customer service.
• Assign tasks to team members and ensure adherence to SLA times.
• Report equipment faults and manage communications with coordinators.

Skills

Excellent customer service skills

Strong written and spoken communication skills

Problem solving ability

IT skills

Job description

Overview

FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT

Airport Check in Host Required

We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!

Pay: £13.37 per hour

Hours: Two different shift times available: 17:30 - 04:00 or 10:00 - 20:30, Shift length is 10 and a half hours with a 30 min lunch break.

Shift Rotation: 4 on 4 off

Location: Stansted Airport (CM24 1QW)

Duration: Ongoing, Temp to Perm Opportunities

Additional Benefits of the Role:

• Bus and Train services available for all shift start and end times
• Discounted Airport Parking
• Free Uniform and Training
• Discounts at Various Airport Retail Outlets
• Employee Benefits Schemes
• Financial and Mental Health Support

Responsibilities

• Greet and check in all assisted passengers at the passenger assistance areas ensuring high standards of service.
• Operate the check-in desk (landside, airside or pre-immigration) meeting and greeting passengers from first contact.
• Assign tasks to team members.
• Ensure all passengers are booked into the ABM Airport Inform system.
• Provide excellent customer service to all assisted passengers at each point.
• Adhere to SLA times for all passengers in all areas.
• Expedite a smooth transfer throughout the terminal.
• Ensure passengers are in the system and closed with comments where needed.
• CSA communications with you immediately after arriving at the Desks.
• Immediately report equipment faults and record job report numbers to the Duty Managers.
• Immediately report injuries or accidents to yourself or customers to the Duty Manager.
• Identify potential SLA failures and highlight to the Duty Manager.
• Greet passengers respectfully and ensure correct protocol for equipment use.
• Introduce yourself, ask what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
• Complete an incident/accident report for any issue, including near misses.
• During delays or disruption liaise with operations coordinators, airlines and handling agents to keep assistance passengers updated.
• Call Operations coordinators to inform them of extra passengers.
• Keep the area clean and tidy and maintain ongoing care and communication with passengers.
• Carry out any reasonable task as required.

Qualifications

• 5 years' worth of references (our dedicated team will obtain them for you)
• Willingness to apply for a DBS Check (paid for by us)
• Ability to complete a GSAT (paid for by us)
• Excellent customer service skills
• Strong written and spoken communication skills
• Polite and professional approach
• Problem solving ability
• Ability to deal tactfully with upset or angry passengers
• IT skills

Compliance & Requirements

• Apply for a Criminal Record Check (paid for by us)
• Have a full 5-year checkable history (obtained for you by us)
• Have an in-date and valid Photo ID (Passport, Driving Licence, ID Card, etc.)
• Provide a full 5-year address history
• Attend an Aviation Security Course (paid for by us)

If you are interested in the above role, please apply or call us on #removed#.

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority); therefore it is compulsory for all applicants to provide or be willing to obtain the following: