Host Assistant Manager

Village Hotels; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in the UK is looking for a Receptionist who will be at the forefront of guest interactions. Responsibilities include ensuring a high standard of service and engaging with guests to enhance their experience. The ideal candidate should have a strong passion for outstanding service and the initiative to solve problems. This role offers comprehensive benefits and a vibrant work environment.

Benefits

Health and wellness membership

Discounted overnight stays

Food and drink discounts

Flexible working hours

Fun work environment

Qualifications

• Must have a passion for delivering outstanding guest service.
• Ability to motivate and engage others is essential.
• Initiative to solve any problem for guests is required.

Responsibilities

• Ensure reception team is ready to assist guests at all times.
• Interact with guests to enhance their experience using technology.
• Be a core part of creating a welcoming reception environment.

Skills

Infectious personality

Problem-solving initiative

Team player

Guest service passion

Job description

Overview

First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.

About Village Hotel Club

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

Join us and we can offer you benefits such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• T&C’s apply based on your contract

Requirements

• An infectious personality
• Initiative to solve any problem for our guests
• Ability to motivate and engage others
• Team player and ability to partner with other departments
• A passion for delivering outstanding guest service

Come and be part of something new & something special - Work, Grow & Play the Village Way!