Host

Hard Rock International/Seminole Hard Rock; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company seeks a dynamic Host in London to create memorable experiences for guests. The ideal candidate will maintain a welcoming environment and ensure guest satisfaction through attention to detail and a friendly demeanor. Key functions include greeting guests, managing inquiries, and supporting restaurant operations.

Qualifications

• Ability to stand for long periods.
• Well-groomed appearance and professional demeanor.
• Calm under pressure in fast-paced environments.

Responsibilities

• Welcoming and seating guests.
• Maintaining cleanliness in the waiting area.
• Assisting servers and other staff.

Skills

Organization

Attention-to-detail

Positive attitude

Job description

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Host include:

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Qualifications

Job Requirements include:

• Performing duties which require bending , reaching and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

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