Hospitality Supervisor/Team Leader

Bartlett Mitchell; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading catering company in Greater London is seeking a Hospitality Supervisor to ensure high standards of service at events and functions. Key responsibilities include liaising with clients for booking details, managing food service, and maintaining health and safety standards. Ideal candidates will have experience in contract catering or hospitality and possess strong communication skills. The role offers 40 hours a week, Monday to Friday, with various benefits including development opportunities and annual leave.

Benefits

Flexible working hours

Free meal provision while on shift

Training and development opportunities

28 days annual leave

Birthday off every year

Discounts from retail and leisure outlets

Life assurance

Cycle2work scheme

Team events and parties

Qualifications

• Experience in contract catering, hotels, or fine dining brasserie is preferred.
• Food Safety Level 2 and Health & Safety Level 2 certificates are ideally required.

Responsibilities

• Ensure positive customer experiences during events and meetings.
• Liaise with client reception for bookings and updates.
• Set up meeting rooms and lounge services to required standards.
• Manage food and health safety requirements.

Skills

Previous experience as Hospitality Supervisor

Ability to communicate confidently

Organisational skills

Attention to detail

Customer service skills

Job description

Overview

From high profile events and functions to corporate meetings, you’ll ensure every customer experience is a positive one. Providing an efficient and high standard of hospitality service, you’ll set up, service and clear areas with meticulous attention to detail, understanding that discretion and politeness are essential.

Your daily duties will include liaising with the client reception team regarding all bookings and booking updates, hosting a lounge service in our exec lounge, setting meeting rooms to required standards, delivery of all food and beverage requirements, and responsible for all food & health & safety requirements.

You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. And you’ll be sure to liaise with customers to ensure their needs have been met.

Qualifications and Training

No other formal qualifications are required, but you’ll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services. BM Caterers are committed to supporting your training and development to achieve your career goals.

• Previous experience as Hospitality Supervisor within contract catering, hotels or fine dining brasserie
• Ideally you already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates.

Employment Details

• The salary for this role is £ per hour
• The basic hours for this role are 40 hours per week
• The working week is Monday to Friday
• Monthly wages
• Fixed at LGA but open to supporting other London based BM sites

Benefits

• Monday to Friday working hours available
• Flexible working hours and the potential of condensed shifts
• Free meal provision while on shift
• Training and development opportunities including NVQ apprentice scheme & WSET courses
• 28 days annual leave with an additional day each year up to 33 days
• The opportunity to have your birthday off, every year!
• Discounts and cashback from a wide range of retail and leisure outlets
• The annual BM Caterers Summer party and FOODIES awards. As well as oursite-based summer and winter parties.
• Regular team events
• Life assurance and an employee assistance programme
• Cycle2work scheme - upfront loan for the necessary equipment
• Being part of a team that made the ‘Best Companies’ to Work For list 7 yearsrunning