Hospitality Supervisor

Retirement Villages Group; West Byfleet; On-site; GBP 28,000 - 35,000; Full time

Job summary

A community-driven hospitality provider in West Byfleet is seeking an enthusiastic Hospitality Supervisor to lead a new restaurant. In this hands-on role, you will oversee daily operations, maintain high service standards, and provide outstanding experiences for residents and guests. The ideal candidate has 1-3 years of hospitality experience, strong leadership skills, and a passion for excellent customer service.

Benefits

Training and development opportunities

Supportive team environment

Qualifications

• 1-3 years’ experience in hospitality.
• Supervisory experience is desirable.
• Knowledge of food hygiene and safety standards.

Responsibilities

• Supervise daily operations of the restaurant.
• Ensure high service and food hygiene standards.
• Plan rotas and manage operations within budget.

Skills

Leadership skills

Customer service focus

Financial awareness

Organizational skills

Problem-solving skills

Job description

We’re opening a brand-new restaurant within our retirement village in West Byfleet, and we’re looking for an enthusiastic Hospitality Supervisor to help shape and lead this exciting new venture.

If you’re passionate about delivering exceptional dining and guest experiences, and you thrive in a role where you can inspire others, this could be the perfect opportunity for you.

As a Hospitality Supervisor, you’ll ensure the smooth and profitable running of our new restaurant and wider village hospitality services. You’ll play a key role in launching our food and beverage offering, setting high standards, and leading your team to deliver outstanding service for our residents and guests.

This is a hands-on role where you’ll lead by example, support your team, and create a warm, welcoming environment where residents feel at home.

What You’ll Do

• Supervise daily operations of the restaurant and wider hospitality services.
• Champion high service and food hygiene standards, ensuring a safe, clean environment.
• Support your team to deliver consistently excellent customer service.
• Plan rotas, allocate resources, and manage operations within budget.
• Lead by example to build strong relationships with residents and respond to queries or complaints professionally.
• Contribute ideas to improve menus, service, and overall resident experiences.
• Foster a supportive, inclusive team environment where everyone feels valued.

About You

• 1–3 years’ experience in hospitality.
• Supervisory or managerial experience (desirable).
• Strong leadership and people skills – able to motivate and develop a team.
• Excellent organisational, communication, and problem-solving skills.
• Passion for providing outstanding customer service.
• Knowledge of food hygiene, safety, and industry best practice.

Skills You’ll Bring

• Accountability and results focus.
• Ability to plan, prioritise, and deliver effectively.
• Customer and resident focus with a community-first mindset.
• Financial awareness and resource management skills.
• Collaborative, team-oriented approach.

Our Values

We live by our values every day and look for people who will do the same:

• Age Well – We create opportunities for everyone to age well.
• Community – We believe in the power of community.
• Keep Improving – We take action and always look for ways to improve.
• Invest Wisely – We treat every penny as if it were our own.
• Planet Positive – We care about our impact on the planet.
• One Team – We support one another and succeed together.

Why Join Us?

• Be part of the launch of an exciting new restaurant.
• Work in a supportive, purpose-driven organisation.
• Opportunities for training, development, and career growth.
• Make a real difference in the lives of residents every day.