Hospitality Supervisor

Searcys; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prominent catering company is looking for a Hospitality Supervisor in Greater London. You will coordinate events, support staff, and ensure high standards of service. The role requires a minimum of 2 years' experience in people management, excellent communication skills, and a strong understanding of food and beverage. You will enjoy industry-leading benefits and have the opportunity to be part of prestigious events. Join us to make every event exceptional!

Benefits

50% discount across Searcys venues

Enrolment in Searcys pension scheme

Up to 38 days annual leave

Access to everyday discounts

Employee assistance programme

Enrolment in Searcys Champagne School

Meals provided on shift

Annual celebration event

Cycle to work scheme

Your birthday off

A day off to volunteer

Qualifications

• Minimum 2 years experience in people management.
• Excellent product knowledge (food/beverage).
• Experience in running large events.

Responsibilities

• Play an integral role in the successful delivery of events.
• Train and monitor staff to ensure operational standards.
• Liaise with key people to ensure consistent food and service.
• Meet clients to ensure event requirements are met.
• Handle customer complaints effectively.

Skills

People management

Excellent communication

Customer care

Team player

Time management

Presentation skills

Initiative

Product knowledge (food/beverage)

Job description

Overview

Searcys are looking for a Hospitality Supervisor to join our team at the National Army Museum.

As a Hospitality Supervisor for Searcys you will be responsible for the overall co-ordination and profitability of an event. Supporting the Managers and coordinating the team during the event and supporting our on site Cafe.

The National Army Museum welcomes visitors to learn about the Battle of Waterloo and all that being a soldier entails. The museum has fascinating military artefacts in contemporary light-filled spaces, with spectacular views of Sir John Soane’s Grade II listed stables and the Royal Chelsea Hospital.

As a Hospitality supervisor you will receive the following industry leading benefits :

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venue
• Annual celebration event
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

As a Hospitality Supervisor you would be working closely with Manager based on site, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

Searcys Hospitality Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

Job Details

Job Type : Variable hour contract

Salary : £16 per hour

Responsibilities

• Play an integral role in the successful delivery of events across the site
• To train or provide training to the staff so to ensure they operate in accordance with the department’s standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, Cafe, etc…) of the business to ensure the provision of food and service is consistent and in line with menu / standards pre-agreed.
• To meet clients on arrival making sure that the event is as they require and ensuring that any on-the day changes are passed on to the relevant people where necessary
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• To ensure the department / team’s compliance within Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
• Responsible in monitoring staff time sheets are filled correctly.
• Minimum 2 years experience in people management
• Excellent product knowledge (food / beverage)
• Experience in running large events, dinners.
• Leads by example by always acting professional.
• Excellent communication skills
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Excellent customer care skills