Hospitality Service Supervisor — Elevate Guest Experience

BaxterStorey; Luton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality firm in Luton is seeking a dedicated Service Supervisor to support their team and enhance customer experiences. The role requires strong supervisory and communication skills, with a focus on leading a collaborative team. Candidates should have experience in the hospitality industry and a passion for customer service. This position offers a range of benefits including 28 days holiday, training opportunities, and a supportive work environment.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Qualifications

• Experience in a supervisory or Team Leader role within the catering hospitality industry.
• Excellent communication skills and ability to motivate team members.
• Ability to demonstrate passion for food and exceptional customer service.

Responsibilities

• Support front of house and admin reporting to general manager.
• Lead and guide team members to ensure a positive customer experience.
• Conduct Food Safety and Health and Safety Risk Assessments.
• Complete weekly admin and due diligence.

Skills

Supervisory skills

Communication skills

Delegation skills

Analytical problem-solving

Passion for customer service

Self-motivating

Job description

A leading hospitality firm in Luton is seeking a dedicated Service Supervisor to support their team and enhance customer experiences. The role requires strong supervisory and communication skills, with a focus on leading a collaborative team. Candidates should have experience in the hospitality industry and a passion for customer service. This position offers a range of benefits including 28 days holiday, training opportunities, and a supportive work environment.