Hospitality Operations Leader & Team Builder

AccorHotel; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hospitality company is seeking an experienced Operations Manager to drive day-to-day operations at the Novotel Cambridge. This role involves developing a strong team, monitoring customer satisfaction, and ensuring operational compliance. The ideal candidate should have at least 3 years of operations management experience, along with strong leadership and financial analysis skills. This position offers a competitive salary along with various benefits, including free hotel stays and opportunities for personal development.

Benefits

Competitive salary

Free night stays in UK hotels

Discounted hotel rates worldwide

Personal development programs

Gym access

Complementary meals on duty

28 days holidays including bank holidays

Qualifications

• Minimum of 3 years of experience in operations management.
• Proven track record of successfully leading and managing diverse teams across multiple departments.
• Adaptability and resilience in a fast-paced, dynamic business environment.

Responsibilities

• Building and developing a strong team in coordination with the Head of Departments.
• Inspiring and coaching future leaders throughout the hotel.
• Monitoring and driving customer satisfaction using current company brand guidelines.

Skills

Operations management

Team leadership

Customer satisfaction

Financial analysis

Communication skills

Job description

A well-known hospitality company is seeking an experienced Operations Manager to drive day-to-day operations at the Novotel Cambridge. This role involves developing a strong team, monitoring customer satisfaction, and ensuring operational compliance. The ideal candidate should have at least 3 years of operations management experience, along with strong leadership and financial analysis skills. This position offers a competitive salary along with various benefits, including free hotel stays and opportunities for personal development.