Hospitality Leader

RH; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A renowned hospitality company in Greater London is seeking a seasoned Hospitality Leader to enhance operational excellence in its restaurants. The ideal candidate will be a strategic and passionate leader with at least 5 years of experience in high-volume, full-service dining environments. Responsibilities include leading and developing teams, driving financial performance, and cultivating a service-driven culture. This role requires proficiency in financial management tools and a commitment to the highest standards of hospitality.

Qualifications

• 5+ years of leadership experience in high-volume restaurant or equivalent.
• Expertise in managing labor and food costs and inventory controls.
• Proven ability to work autonomously and collaborate across all levels.

Responsibilities

• Lead Team Members with ongoing coaching and support.
• Define strategic direction by overseeing recruitment and onboarding.
• Drive a service-driven culture and optimize dining operations.
• Serve as a brand ambassador to guests and Team Members.
• Analyze financial performance to maximize revenue and profitability.
• Collaborate with Culinary and Gallery Leadership.

Skills

Leadership experience

Financial performance management

Team development

Operational excellence

Communication skills

Strategic decision making

Tools

Microsoft Excel

Inventory Management systems

Micros Point of Sale

Job description

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

RH is seeking an experienced and visionary Hospitality Leader to cultivate service and operational excellence in our restaurants, fostering an environment that embodies the highest standards of hospitality. In this role, you will develop talent, refine systems and create unforgettable experiences for our Team Members and guests. The ideal candidate is a strategic, passionate leader who thrives in a fast-paced, dynamic setting and is committed to elevating both people and performance. As a key leader within the business, you will collaborate cross-functionally to enhance the overall success of RH Hospitality.

YOUR RESPONSIBILITIES

• Lead and develop Team Members and Leaders with a people-first mindset by providing ongoing coaching, structured training and in-the-moment guidance to uphold RH’s dining room service standards and support professional growth
• Define and guide the strategic direction of the dining team by overseeing recruitment, hiring and onboarding to build a high-performing team aligned with RH’s vision and service standards
• Cultivate a service-driven culture by driving the strategic direction of dining room operations, ensuring a seamless and elevated guest experience
• Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement
• Serve as a brand ambassador and resource for guests, Leaders and Team Members, fostering meaningful connections and a hospitality experience that is both personal and immersive
• Drive financial performance by setting labor and sales goals, analyzing financial reporting and implementing strategies to maximize revenue and profitability
• Collaborate cross-functionally with Culinary and Gallery Leadership - both on property and across the global organization - to amplify the success of RH Hospitality

OUR REQUIREMENTS

• 5+ years of leadership experience in a high-volume, full-service restaurant or an equivalent combination of education and experience
• Expertise in leading financial performance, including labor and food costs, inventory controls, and strategic resource planning
• Proficiency in Microsoft Excel, Inventory Management systems, Micros Point of Sale (or equivalent), and email communication
• Proven ability to work autonomously, making strategic decisions, and collaborating across all levels of leadership
• Candidates must have legal authorization to work in the country in which they are applying at the time of application
• Flexibility to work weekends, holidays, and variable shifts as needed

PHYSICAL REQUIREMENTS

• Frequently moving and lifting items up to 25 kg using appropriate techniques and equipment
• Work standing and walking for extended periods of time
• Commitment to proper safety and sanitation practices in a commercial kitchen environment