Hospital Switchboard Operator: Calm, Professional Communicator

ISS Facilities Services; Royal Borough of Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company is seeking a Switchboard Operator in Kingston upon Thames. The role involves managing communications, supporting the switchboard's operation, and maintaining a professional demeanor in a healthcare environment. Key qualifications include good communication and clerical skills, reliability, and the ability to work under pressure. Full training provided, with opportunities for career growth. Join a diverse and inclusive employer where your efforts can truly make a difference.

Qualifications

• Good communication and clerical skills are essential.
• Be reliable and able to work effectively as part of a team.
• Able to work well under pressure.
• Previous experience is preferred but not essential; full training will be provided.

Responsibilities

• Answer calls and face‑to‑face queries promptly, directing callers and visitors.
• Operate bleep and radio systems, programming, testing, and issuing equipment.
• Maintain contact lists and issue/recover ID cards or keys.
• Follow emergency procedures including fire and bomb threat alerts.
• Maintain confidentiality, privacy, and dignity at all times.

Skills

Good communication skills

Clerical skills

Teamwork

Ability to work under pressure

Job description

A leading facility management company is seeking a Switchboard Operator in Kingston upon Thames. The role involves managing communications, supporting the switchboard's operation, and maintaining a professional demeanor in a healthcare environment. Key qualifications include good communication and clerical skills, reliability, and the ability to work under pressure. Full training provided, with opportunities for career growth. Join a diverse and inclusive employer where your efforts can truly make a difference.