Hoover - Customer Service Specialist - Full-time

ZipRecruiter; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable automotive dealership in Birmingham is seeking a Customer Service Specialist to provide vital support across all departments. The role includes answering calls, assisting customers in the showroom, and supporting the sales team. Candidates should have a positive attitude, a high school diploma, and at least one year of customer service experience. Join a legacy of excellence with opportunities for career growth and a team-oriented culture.

Benefits

Opportunity for career growth

Supportive work environment

Job stability

Qualifications

• At least 1 year of customer service experience.
• Professional appearance and demeanor.
• Confident with basic technology.

Responsibilities

• Answer incoming calls in a professional manner.
• Gather information from callers and direct them appropriately.
• Serve as Greeter for incoming showroom customers.
• Assist customers with basic technology training.
• Support the Sales Team during vehicle deliveries.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Organizational skills

Basic technology proficiency

Ability to multitask

Education

High School Diploma or GED

Job description

Overview

Are you a friendly, enthusiastic, and people-oriented individual who thrives in a fast-paced, customer-facing environment? Long-Lewis of Hoover is seeking a Customer Service Specialist to be the welcoming face and voice of our dealership.

Job Description

The Customer Service Specialist provides vital support across all departments of the dealership and serves as a key point of contact for customers. Your responsibilities will include:

• Answering incoming calls in a professional, friendly manner
• Gathering information from callers and directing them to the appropriate person or department
• Logging missed calls for Service Advisors and Sales Consultants
• Serving as a Greeter for incoming showroom customers
• Assisting customers with basic technology training (e.g., Bluetooth, infotainment systems, app setup)
• Supporting the Sales Team during vehicle deliveries and after-sale experiences
• Representing the dealership with a helpful and courteous attitude at all times

Qualifications

We\'re looking for someone who is positive, professional, and genuinely enjoys helping others.

Minimum Requirements:

• High School Diploma or GED
• At least 1 year of customer service experience (automotive experience a plus, but not required)
• Strong communication, interpersonal, and organizational skills
• Confident with basic technology and willing to learn dealership systems
• Professional appearance and demeanor
• Ability to multitask and remain composed in a busy environment

Why Long-Lewis?

• Legacy of Excellence: Over 110 years as a trusted name in automotive
• Customer-First Culture: Be part of a team that values service, integrity, and respect
• Team-Oriented Environment: Supportive coworkers and leaders who want to see you succeed
• Career Growth: Opportunity to learn and grow within the dealership — many team members advance into other departments
• Job Stability: Work with a well-established and reputable company

If you\'re ready to bring your enthusiasm and customer service skills to a dynamic, fast-paced team, we encourage you to apply today and take the first step in joining the Long-Lewis family!