Honda & Omoda|Jaecoo Service Advisor

Omoda Solihull, Honda Solihull; Metropolitan Borough of Solihull; On-site; GBP 36,000; Full time

Job summary

An automotive dealership in Solihull is seeking a motivated Service Advisor to join their team. In this role, you will ensure high customer satisfaction, manage vehicle bookings, and liaise with workshop teams. Ideally, candidates will have customer service experience, but training is provided. This position offers a competitive salary with bonuses and various employee benefits, including holidays, pension, and discounts. If you're enthusiastic and dedicated to customer service, apply to be part of this growing team.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Free Parking / On-site Parking

Company Events

Qualifications

• Experience in a customer service role with targets.
• Ability to provide an excellent customer service experience.
• Knowledge of dealer management systems is advantageous.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop off to vehicle handover.
• Update customers with vehicle progress and authorise additional work.

Skills

Excellent customer service

Ability to build rapport

Organisational skills

Administrative skills

Job description

Job Introduction

At Honda & Omoda|Jaecoo Solihull, we’re celebrating a thrilling chapter following our successful UK launch — and we want passionate, driven individuals to be part of our journey!

Following continued growth since opening our Omoda|Jaecoo dealership on site in 2024, we are recruiting for a Service Advisor to join the team.

The hours of work are Monday - Friday, 08:00 - 18:00 (operating on a rota of 8am to 5pm & 9am to 6pm) as well as working Saturdays 8:30am to 1pm on 1/3 rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.

Our purpose-built dealership offers an inspiring environment to thrive and grow, backed by rapid expansion and a record-breaking September that highlights our momentum.

If you’re motivated, enthusiastic, and eager to excel in a dynamic, fast-paced setting, we want to hear from you. Join us and be part of a bold, innovative brand making waves in the automotive industry!

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and / or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events