Homes Engagement Officer

Bron Afon Community Housing; Wales; On-site; GBP 33,000; Full time

Job summary

A community-focused housing organization in Wales is seeking a Home Engagement Project Officer to develop a Home Conditions service for residents in Torfaen. This full-time role, offering a salary of £33,286 per annum, requires engagement with customers to help address property condition concerns. Ideal candidates are passionate about making a difference and have experience in support roles. The position is fixed term until March 2026.

Qualifications

• Well organized and able to prioritize to manage a busy workload.
• Experience of providing 1:1 support to customers experiencing mental health difficulties.
• Experience working in a trauma-informed way with various interventions.

Responsibilities

• Engage with residents to deliver a responsive Home Conditions service.
• Support customers to identify needs and maintain independence at home.

Skills

Experienced in providing support

Passionate about supporting others

Excellent interpersonal skills

Ability to work under pressure

Job description

Bron Afon Community HousingHomes Engagement OfficerSpot Salary- £33,286 per annumFixed Term Role until 31st March 2026Full Time-37 Hours per weekBron Afon Community Housing has successfully secured funding from the Housing Support Grant for a Home Engagement Project Officer. We are looking for a motivated individual to play a key role in the development and delivery of an excellent Home Conditions service, ensuring that it is open and inclusive, actively engaging with and involving, all residents of Torfaen who are 18+ with an identified concern around their property condition.The project aims to deliver a comprehensive needs led, Home Conditions service which enables the customer to, wherever possible, remain within their home and lead an independent, full and varied life.Are you…

Overview

Bron Afon Community Housing has secured funding from the Housing Support Grant for a Home Engagement Project Officer. We are looking for a motivated individual to develop and deliver a Home Conditions service that is open and inclusive, actively engaging with and involving all residents of Torfaen aged 18+ with identified property condition concerns. The project aims to provide a comprehensive needs-led service that enables customers to remain in their home and live an independent, full and varied life.

Responsibilities

• Engage with residents and contribute to delivering a responsive Home Conditions service.
• Support customers to identify needs and access appropriate assistance to maintain independence at home.

Qualifications/Experience

• Experienced in providing support.
• Passionate about supporting others and making a difference to people’s lives.
• Well organised and able to prioritise to manage a busy workload.
• Able to work effectively & efficiently under pressure, both autonomously and as part of a team.
• Excellent interpersonal skills.
• Experience of providing 1:1 support to customers who are experiencing difficulties with their mental health.
• Experience working with people in a trauma-informed way, using a variety of interventions to identify needs and achieve positive outcomes.

Additional Information

The successful candidate will need an enhanced DBS check, which we will arrange for you. You can find out more about this in the attached leaflet.

Closing Date for applications: Wednesday 24 September 2025 at 12pm (midday). Expected date of interviews: Wednesday 01 October 2025.

About the Organisation

We make a difference in people’s lives every day. As an organization owned by the local community, we are proud of our achievements since 2008 while recognizing that there’s more to do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community. We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.