Homelessness Prevention and Solutions OfficerSalary

The National Archives; Hatton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent UK public service organization is seeking a Service Advisor to assist case officers in managing Freedom of Information (FOI) requests. The role demands strong research and communication skills, along with the ability to effectively negotiate with senior officials. Responsibilities include logging new cases, conducting relevancy checks, and preparing case files. The ideal candidate will be self-motivated and able to work under pressure, with a supportive working environment that includes generous benefits and training opportunities.

Benefits

Generous pension

Onsite gym

Discounted cafe rates

Training opportunities

Qualifications

• Ability to research records and analyse textual content.
• High standard of written and verbal communication.
• Confidence negotiating with senior government officials.

Responsibilities

• Log new cases into the FOI tracking system.
• Conduct relevancy checks on requested records.
• Prepare case files for the FOI Manager.

Skills

Research skills

Written and verbal communication

Negotiation skills

Team working

Decision-making

Self-motivation

Tools

Microsoft Office

SharePoint

Job description

Overview

The FOI Centre is responsible for overseeing FOI activity across the National Archives (TNA) and for handling FOI requests for access to information contained within closed archival records and our own corporate information. The Service Advisor will assist case officers in managing and coordinating FOI requests, ensuring accuracy, timeliness and customer satisfaction.

Role and Responsibilities

• Log all new cases into the FOI tracking system, triaging and identifying cases requiring standard responses.
• Carry out relevancy checks on requested series of records.
• Identify daily cases due for response and liaise with case officers.
• Monitor all incoming e‑mail/inbox, reply to straightforward enquiries and circulate emails for further attention.
• Handle corporate requests, liaise with government departments when needed.
• Alert the Head of Centre to any problems, recommending remedial action.
• Develop expert knowledge of TNA’s tracking system and support training needs.
• Assist with preparation of figures for monitoring reporting purposes.
• Complete a small amount of FOI casework and redaction work as opportunities arise.
• Investigate complaints regarding Freedom of Information.
• Prepare case files/folders for the FOI Manager and for IR/ICO/Tribunal cases.
• Manage the publication of FOI responses to TNA’s website, using WordPress for updates.
• Distribute FOI training information to new starters and maintain training spreadsheets.
• Chair FOI Centre team meetings, compile agendas and minutes.
• Provide administrative support to the Advisory Council on National Records and Archives’ FOI Panel and to Reclosure cases.
• Raise Purchase Orders as required by the Head of the FOI Centre.

Person Specification

Essential Criteria

• Ability to research records, assimilate large amounts of information, analyse textual content and summarise findings clearly.
• High standard of written and verbal communication.
• Confident negotiating at senior level across government departments.
• Good team‑working skills and flexibility.
• Sound judgement, decision‑making and escalation of issues.
• Commitment to a professional public service.
• Self‑motivation to work under pressure, meet deadlines and prioritise workloads.

Desirable Criteria

• Knowledge of the Freedom of Information Act 2000 and related legislation.
• High level of IT literacy, including Microsoft Office and SharePoint.
• Experience with case management/tracking systems.
• Project management experience.

Working Conditions

Normal office environment with use of screen equipment. The role may involve handling distressing material through administrative processing of FOI requests. Some physical movement (up to 10 kg) may be required.

Benefits

Generous benefits package including pension, sports and social club facilities, onsite gym, discounted cafe rates and training opportunities. Annual leave of 22 days per year (rising to 30 after six years) with public holidays. Eligibility for tax‑free childcare may apply.

Legal & Equal Opportunity

This position is advertised in accordance with civil service equality and diversity policies. Applications will be assessed fairly and on merit. SC clearance or willingness to obtain SC clearance is required. Suitable UK residency (3 years) is mandatory.