Homelessness Outreach Support Worker

Nightingale Hammerson; Essex; On-site; GBP 27,000; Full time

Job summary

An organization dedicated to homelessness support is looking for a Homelessness Outreach Support Worker to engage with individuals facing homelessness. This role involves delivering essential outreach services and providing tailored support for accessing housing and other necessary services. Strong communication and conflict management skills are essential, along with a resilient and compassionate approach. You will be part of a collaborative team striving to make long-term positive changes in the lives of rough sleepers. Contract is permanent, with a salary of £27,054 per annum.

Qualifications

• Experience of supporting or motivating people with complex backgrounds.
• Understanding of housing, homelessness or related support services.
• Willingness to work early mornings, late evenings and weekends.

Responsibilities

• Deliver outreach based on local intelligence and Streetlink alerts.
• Act as a point of contact for people using the service.
• Provide a person-centred, trauma-informed approach.

Skills

Strong communication

Conflict management

Trust-building

Resilience

Education

NVQ Level 3 in a relevant field

Job description

Homelessness Outreach Support Worker

We are seeking someone who can build trust, support people facing homelessness and help them move away from rough sleeping.

Position: Rough Sleeper Navigator (internal title)

Salary: £27,054 per annum
Location: Bradbury Centre and community based
Hours: 37 hours per week - shift pattern with shifts starting at 6am and finishing at 12am.
Contract: Permanent
Closing Date: 7th January 2026

Interviews: 15th January 2026

About the Role

This is a hands-on, practical role supporting people who are rough sleeping and living with complex needs. You will work directly with individuals on the street, in the community and across local services, providing tailored one-to-one support to help them access housing, healthcare, treatment and wider support.

Key responsibilities

• Delivering early morning and late evening outreach based on local intelligence and Streetlink alerts.
• Acting as a consistent point of contact for people using the service, ensuring they can access the right help at the right time.
• Providing a person-centred, trauma-informed approach to each individual’s support plan.
• Supporting people with practical day to day needs including health, benefits, community activities, budgeting and maintaining accommodation.
• Helping people address challenges around alcohol or drug use in group or one-to-one settings.
• Keeping clear and accurate records, case notes and reports.
• Working with partner agencies including housing, health, voluntary and community services.
• Taking part in service development and team meetings.

About You

You’ll be someone who genuinely wants to help people change their lives and you’ll be resilient, calm under pressure and comfortable working with individuals who have multiple needs.

Qualifications / Requirements

• Experience of supporting or motivating people with complex backgrounds.
• Understanding of housing, homelessness or related support services.
• Strong communication and conflict management skills.
• Ability to build trust and positive relationships with a wide range of partners.
• A recovery-focused, person-centred approach.
• Willingness to work early mornings, late evenings and weekends as part of a rota.

It would be helpful if you have an NVQ Level 3 in a relevant field or experience in homelessness, housing, substance misuse or community outreach, but this is not essential. A driving licence or language skills are also desirable.

About the Organisation

You will be joining a team committed to preventing homelessness and supporting people to make long term, positive changes. The organisation provides safe, supportive and high quality services and values compassion, dignity and respect in everything they do. You will be part of a team that works collaboratively, shares learning and continually looks for ways to improve outcomes for people facing homelessness.

Other roles you may have experience of could include Outreach Worker, Homelessness Support Worker, Housing Support Worker, Recovery Worker, Substance Misuse Worker, Community Support Worker, Complex Needs Worker, Engagement Worker, Rough Sleeper Outreach Worker. #INDSCP

Salary / Benefits: £27,054.00 Per Annum