Homeless Resettlement Officer

Maidstone Borough Council; Maidstone; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local council is seeking a Homeless Resettlement Officer to manage a caseload of housing duty cases. The successful candidate will assess clients' circumstances and coordinate housing placements. Applicants should have experience working with vulnerable people, understanding of the Housing Act, and strong communication skills. This full-time role offers a hybrid working arrangement and requires a driving license for client visits.

Qualifications

• Experience working with vulnerable people.
• Robust knowledge of causes of homelessness.
• Full UK driving licence and willingness to travel.

Responsibilities

• Manage own caseload of housing duty cases.
• Assess and update housing plans for clients.
• Collaborate with Accommodation Resource Officers.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Empathy

Client-focused communication

Strong computer skills

IT skills

Education

Understanding of Part 7 of the Housing Act 1996

Job description

About the Homeless Resettlement Officer Role

An exciting full‑time, permanent position with the Homeless Pathways Team based in the Community Hub, Trinity, Maidstone. The officer will manage a caseload of housing duty cases, assess clients’ circumstances and barriers, and coordinate placements into private rented or social housing, working closely with Accommodation Resource Officers.

Key Responsibilities

• Manage own caseload of housing duty cases.
• Work with clients to identify barriers to move‑on, such as former rent arrears, benefit caps or maximisation.
• Assess, update and personalise housing plans for each client.
• Provide a range of housing options and assist clients in removing barriers that prevent a move from temporary to settled accommodation.
• Collaborate with Accommodation Resource Officers to nominate households for private rented or social housing.
• Participate in the out‑of‑hours on‑call rota covering evenings, weekends and bank holidays.
• Conduct home visits across the borough, including to prisons, hostels and hospitals, as required.

Qualifications

• Understanding of Part 7 of the Housing Act 1996 (as amended) and experience working with vulnerable people.
• Robust knowledge of the causes of homelessness and interventions available to relieve homelessness.
• Excellent communication, interpersonal and organisational skills with an ability to demonstrate empathy and client‑focused communication in accurate spoken English.
• Strong computer and IT skills.
• Full UK driving licence and willingness to travel across the borough for client visits.
• Experience working with chaotic individuals or lived experience of homelessness is desirable.

Working Hours & Arrangements

• 37 hours per week, based at Trinity House.
• Hybrid working arrangements: at least two days a week on site, with flexibility to work from home up to three days.

Disability Confident

Disability Confident employer – all applicants who disclose a disability will be offered an interview if they meet the minimum criteria for the role.