Home Ownership Manager (Leasehold Management)

Thrive Homes; Hemel Hempstead; Hybrid; GBP 47,000 - 56,000; Full time

Job summary

A property management organization is seeking a Home Ownership Manager in Hemel Hempstead. This role involves overseeing leasehold management and ensuring compliance, while also leading and supporting a dedicated team. Ideal candidates will have significant experience in leasehold management and a proven track record in driving service delivery improvements and managing complaints. This position offers a competitive salary and a range of attractive benefits, including flexible working arrangements.

Benefits

Competitive annual salary

25 days annual leave plus bank holidays

Generous pension scheme

Hybrid and flexible working arrangements

Life insurance and health cash plan

Wellbeing initiatives such as gym discounts

Qualifications

• Experience managing Housing Ombudsman cases.
• Proven ability to drive business process improvements.
• Knowledge of Section 20 processes.

Responsibilities

• Oversee all aspects of leasehold management.
• Lead on Section 20 processes and dispensation cases.
• Support budget setting and monitoring.

Skills

Senior-level experience in leasehold management

Strong knowledge of compliance

Excellent communication and leadership skills

Strong IT skills, particularly Microsoft Office

Job description

Overview

Home Ownership Manager (Leasehold Management)
Hemel Hempstead, Hertfordshire (Flexible Homeworking)
Salary: £55,694 per annum + benefits

12-month Fixed Term Contract (Maternity Cover)

Full-time, 37 hours per week

Lead and Inspire at Thrive Homes

Are you an experienced leasehold professional looking for your next leadership challenge? Thrive Homes is seeking a Home Ownership Manager to manage and support our dedicated Home Ownership team. This is your opportunity to shape services, influence strategy, and deliver excellent outcomes for our customers.

The Role

You will oversee all aspects of leasehold management, ensuring compliance with legislation and driving high standards of service delivery. Working collaboratively across teams, you will play a key role in:

• Signing off RTB, RTA, RTSO, resales, lease extension, staircasing, cases processed by the Home Ownership Team, and providing oversight on escalated homeowner queries
• Leading on Section 20 processes, dispensation cases, and First Tier Tribunal applications
• Supporting budget setting, monitoring, audits, and reporting
• Handling complaints and Housing Ombudsman cases with professionalism
• Improving homeowner satisfaction and embedding customer-focused processes
• Identifying revenue generation opportunities and driving continuous improvement
• Training and mentoring the Homeownership team, ensuring compliance and best practice
• Collaborating with Finance, Customer Service, and Property teams to deliver successful processes that facilitate joined-up services

About You

We are looking for a confident and motivated leader with:

• Senior-level experience in leasehold management
• Strong knowledge of compliance, service charges, complaints, and Section 20 processes
• Demonstrable experience of RTB, RTA, RTSO sales, resales, lease extensions, and staircasing for compliant oversight
• Proven ability to manage Housing Ombudsman cases and embed learning outcomes
• Excellent communication and leadership skills, with the ability to motivate and support a team
• Strong IT skills, particularly Microsoft Office
• A track record of driving business process improvements in line with legislation and best practice
• Experience identifying and implementing revenue generation opportunities
• The ability to work collaboratively across departments and deliver high-quality results

Thrive Benefits – Supporting You to Thrive

At Thrive Homes, our people are at the heart of everything we do. That’s why we’ve designed a benefits package that not only rewards performance but also supports wellbeing, flexibility, and personal growth.

What we offer:

• Competitive annual salary and discretionary bonus
• 25 days annual leave (plus bank holidays)
• Generous pension scheme
• Hybrid and flexible working arrangements
• £900 per year flexible benefits allowance
• Life insurance and health cash plan
• Employee Assistance Programme and access to Mental Health First Aiders
• Volunteer days to give back to the community
• Annual flu jab and wellbeing initiatives (massage days, gym discounts, MyGym membership, shopping portal discounts, free fruit)
• Electric/Hybrid car benefit scheme

We’re committed to helping colleagues achieve a healthy work-life balance, while offering real career development opportunities and the chance to make a positive impact.

Some roles at Thrive are subject to a basic DBS check.

Closing date: 10th October 2025

Interviews: 7 & 8 October 2025 (AM)

Applications may close early if we receive sufficient interest so apply now and take the next step in your career with Thrive Homes.