Home Claims Recovery Handler

Hastings Direct; East Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A digital insurance provider is seeking a Home Claims Recovery Handler to manage home recovery claims. You will proactively pursue recoveries, ensure customers are updated, and work with legal panels. Ideal candidates will have experience in home insurance claims and excellent communication skills. Join a team dedicated to innovative insurance solutions with a flexible working environment.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing support

Mental wellbeing programme

25 days annual leave + bank holidays

Qualifications

• Demonstrable experience in managing home recovery claims.
• Sound knowledge of relevant legal principles.
• Experience handling property liability claims is beneficial.

Responsibilities

• Manage a portfolio of home recovery claims.
• Thoroughly investigate claims to identify valid recoveries.
• Maintain accurate financials on all claims.

Skills

Home insurance claim recoveries

Outstanding communication skills

Organizational skills

Knowledge of legal principles

Job description

Overview

Job Title: Home Claims Recovery Handler
Location(s): Leicester or Bexhill (Hybrid)

Welcome to Hastings Direct - Pam Angel - HR Director.

We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve invested in our data and tech capabilities and foster our 4Cs culture. We’re proud of the journey we’re on and know our continued success relies on the contribution of our colleagues.

We provide insurance for over three million customers and see a big opportunity ahead. If you’re reading this advert, we’d love to hear from you if you’re excited about joining us and think you have some of what we’re looking for.

Role overview: Due to growth, we’re forming a brand-new team. As a Specialist Recovery Handler within Home Claims, you will use your recovery knowledge to proactively pursue the recovery of Hastings’ outlay against the party responsible for the damage to our Customer’s home. You will support our Customers, helping them understand the recovery journey and keeping them updated throughout the life of the claim. You’ll work with our legal panel when required to achieve the best outcomes and, over time, may handle home liability claims alongside recoveries. You’ll also participate in coaching and mentoring across the team.

Job details – you’ll need to have demonstrable experience in:

• Proactively managing and maintaining a portfolio of home recovery claims ranging in complexity and value; where appropriate, instructing panel solicitors to assist with the recovery and initiating legal proceedings
• Managing recovery referrals from colleagues and suppliers; thoroughly investigating claims to identify and progress valid recoveries and working with the wider Home Claims team to increase awareness of recoveries
• Working with our supply chain to build robust processes to maximise recovery opportunities and assisting with the measurement of supplier performance on recoveries
• Maintaining accurate financials on all claims owned within the portfolio, adhering to the recovery reserving philosophy and applying a true reserve based on realistic recovery prospects
• Keeping customers up to date on all material developments, including how we arrive at any claims decision that will impact them, by telephone (inbound and outbound) and written correspondence
• Using recovery claims knowledge and available investigations tools to resolve liability and quantum challenges

Essential skills/experience:

• Previous experience of handling home insurance claim recoveries (and general experience of handling home claims and understanding general home claims processes)
• Sound knowledge and experience of relevant legal principles and case law
• Outstanding communication and organisational skills, ensuring customers are always kept updated
• Experience of handling property liability claims would be beneficial

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. If you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Benefits

• Flexible working — we champion a flexible hybrid approach; discuss details with your recruiter
• Competitive bonus scheme — all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing — life assurance (4x salary), income protection at no extra cost, matched pension contributions up to 10%, plus discounts, cashback, mortgage advice and financial wellbeing support
• Mental wellbeing programme — Thrive mental health app, 24/7 colleague assistance programme, in-house mental health first aiders, support groups
• Perks — 25 days annual leave + bank holidays with optional buy/sell, health care cash back, dental plans, discounted health assessments, Cycle to Work and tech schemes, onsite facilities and regular social events

Join us and you’ll find a different way of doing things. Our 4Cs focus on getting it right for our colleagues, customers, company and community. We provide support, training and development to help you grow with the company.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note we have a thorough referencing process, including credit and criminal record checks.