Home Claims Adjusting Team Lead

Aviva; Scotland; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading insurance company is seeking a Home Claims Desk Adjusting Team Lead to guide a team handling building claims. Responsibilities include leading team performance, driving continuous improvement, and ensuring customer satisfaction. Candidates should be experienced in people management and possess a strong customer-first mindset. The role offers a competitive salary between £45,000-£55,000 and diverse benefits such as a pension scheme, bonus opportunities, and flexible working arrangements.

Benefits

Bonus opportunity

Generous pension scheme

28 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including cycle to work

Paid volunteering days

Wellbeing support tools

Qualifications

• Must have experience in leading teams and improving outcomes.
• Strong coaching skills necessary for team development.
• Required excellent communication and problem-solving capabilities.

Responsibilities

• Lead a team navigating Home Claims effectively.
• Drive continuous improvement in claims handling.
• Support team members to ensure exceptional service.

Skills

People Leadership experience

Experience coaching and developing others

Experience leading a team

Knowledge of Home Claims end to end system

Excellent communication skills

Problem-solving skills

Customer-first mindset

Job description

Home Claims Desk Adjusting Team Lead – Salary between £45,000-£55,000

This isa great jobfor someone who enjoys coaching others, delivering brilliant customer service, and helping us manage claims effectively and fairly.

A bit about the job:

You’llbe part of our Home Claims Operation, leading a team of Desk Consultants who handle building claims up to £10k. Your role is all about people leadership—supporting the team, ensuring claims are handled efficiently, and helping us deliver great outcomes for our customers.You’llwork closely with our Technical Leads to build capability across the team and drive continuous improvement. It’sa role whereyou’llmake a real difference every day.

Skills and experiencewe’relooking for:

• People Leadership experience
• Experience coaching and developing others to improve performance.
• Experience leading a team and workflowmanagement
• Knowledge of Home Claims end to end system
• Excellent communication and problem-solving skills.
• A strong customer-first mindset.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Startingsalarybetween£45.000- £55.000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity –10%of annual salary Actual amount depends on your performance and Aviva’s.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Bullitinb>supportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'dlove it if you couldsubmityour application online. If yourequirean alternative method of applying, or if you have any queries in relation to the vacancy,please email [e-mail].