Holiday Support Team Lead — Lead, Resolve & Delight Guests

easyJet Airline Company PLC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company in the UK is seeking a full-time On Holiday Support Team Leader to lead a team in providing exceptional customer experiences. Responsibilities include managing escalated calls, ensuring team performance, and resolving customer complaints. The ideal candidate will have experience in a fast-paced contact center, excellent communication skills, and a willingness to work shifts. Benefits include competitive salary, bonuses, and discounted travel options. Join us to create unforgettable experiences for holidaymakers.

Benefits

Competitive salary

Company-wide bonus scheme

Discounted flights

Free easyJet Plus membership

Annual holiday vouchers

Qualifications

• Previous experience of leading a team in a fast-paced contact center environment.
• Ability to handle large volumes of calls while managing conflict.
• Fluency in English; additional European languages are a bonus.

Responsibilities

• Lead and inspire a team of OHS Advisors for high performance.
• Ensure virtual contact center targets are met daily.
• Resolve escalated queries and manage customer complaints.

Skills

Team leadership in a contact center

Handling stressful situations

Phone and verbal communication skills

Multitasking and administration

Fluency in English

Job description

A leading holiday company in the UK is seeking a full-time On Holiday Support Team Leader to lead a team in providing exceptional customer experiences. Responsibilities include managing escalated calls, ensuring team performance, and resolving customer complaints. The ideal candidate will have experience in a fast-paced contact center, excellent communication skills, and a willingness to work shifts. Benefits include competitive salary, bonuses, and discounted travel options. Join us to create unforgettable experiences for holidaymakers.