Holiday Home Sales Manager

Away Resorts; Newquay; On-site; GBP 36,000 - 52,000; Full time

Job summary

A leading holiday park operator is seeking a Holiday Home Sales Manager in Newquay. The role involves overseeing the sales team, providing exceptional customer service, and driving innovative sales strategies. With a focus on exceeding expectations and delivering a top-tier experience, the ideal candidate will have significant sales management experience and exceptional leadership skills. This full-time position offers a salary of £36,050 with on-target earnings of £52,000.

Benefits

Top-tier commission plan

Industry-recognised training

Pension scheme

Up to 50% discounts on holidays

20% on-park discounts

Career development

Life Insurance

Enhanced Maternity/Paternity Pay

Qualifications

• At least 2 years of holiday home sales management experience.
• Exceptional communication skills and ability to adapt style to various levels.
• Strong focus on customer service delivery.

Responsibilities

• Ensure the Holiday Home Sales team achieve budget.
• Oversee the aftersales process and address issues promptly.
• Promote a transparent sales process in line with company values.

Skills

Leadership skills

Customer service

Sales strategy

Communication skills

Performance management

Education

General education level

NVQ in hospitality or customer services

Job description

Overview

We are seeking a Holiday Home Sales Manager to ensure the Holiday Home Sales team achieve budget. You will champion the use of innovative technology and ensure the new owner experience is outstanding.

Responsibilities

• Providing an amazing customer service experience to our owners
• Overseeing the aftersales process, ensuring that issues are addressed promptly
• Promoting and facilitating a transparent, honest sales process in line with our company values
• Looking for new and creative ways to generate leads through CGI and VR, pioneering a new experience for holiday home buyers
• Taking ownership of the sales journey, even after completion, so that new owners can be confident their purchase lives up to the sales promise

Qualifications

• A good level of general education
• At least 2 years holiday home sales management experience
• Excellent leadership and motivational skills
• Ability to manage performance issues and conflict situations with confidence and empathy
• Exceptional communication skills and able to adapt style to people at all levels
• A strategic mindset and a forward-thinking outlook, open to new ideas
• A strong focus on customer service delivery
• Desirable: NVQ in hospitality, customer services or tourism, coaching and mentoring experience

Nice to have

• Previous experience in selling holiday homes or similar high-value products
• Demonstrated success in outbound sales calls to engage potential customers and secure appointments
• Strong background in a target-driven sales environment, with a focus on achieving and exceeding sales goals

About Away Resorts

Away Resorts are shaking up the industry and setting the new standards for UK Holiday Parks. With 27 parks and resorts around the UK, our Parks offer guests exceptional experiences and attention to detail. Newperran Holiday Park is in Cornwall.

What you\'ll be doing

Full-time permanent contract, 40 hours per week. Location: Newperran Holiday Resort, Newquay TR8 5QJ. Salary: £36,050 per year (Basic) - OTE £52,000. Hours of work: 40 per week; weekends required.

What we offer

• Top-tier commission plan - uncapped earnings
• Industry-recognised training
• Pension scheme
• Up to 50% discounts on Away Resorts holidays
• 20% on-park discounts
• Team incentives
• Holiday Hero Menu
• Life Insurance
• Enhanced Maternity/Paternity Pay
• Holiday Buy Scheme
• Help @ Hand Scheme
• Perk Box
• Career development