Hire Desk Manager

Path Recruitment Ltd; West Drayton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hire equipment company near West Drayton is seeking a Hire Desk Manager to lead a team and ensure excellent customer service. The role offers a salary up to £40,000, a generous bonus scheme, and opportunities for rapid career progression to Depot Manager. Ideal candidates will have experience in hire desk management and a background in related industries.

Benefits

Salary up to £40,000

Generous bonus scheme

23 days holiday plus bank holidays

No weekend work

Free parking

Qualifications

• Experience in hire desk management or a similar role.
• Background in construction, plant, or tool hire industries preferred.
• Strong leadership and customer service skills.

Responsibilities

• Manage customer relationships and maximize sales opportunities.
• Supervise hire desk team and ensure efficient workflow.
• Maintain and organize all paperwork.
• Resolve queries and claims professionally.

Skills

Customer relationship management

Sales conversion

Team supervision

Paperwork management

Conflict resolution

Job description

Overview

Hire Desk Manager - Join a friendly working hire desk team based near West Drayton. Are you looking for your next step? This is an exclusive opportunity for a Hire Desk Manager or a Senior Hire Controller to be in the box seat for a Depot Manager position! Work for a hire company that offers great benefits such as career prospects, a bonus scheme, and has an excellent company culture + MORE!

Benefits

• Salary up to £40,000 DOE
• Generous bonus scheme! (Up to an additional £4K per annum)
• 23 days holiday + bank holidays!
• No weekend work
• Future progression - can happen very quickly for the right person!
• Free parking!

Responsibilities

• Build and maintain customer relationships and maximise sales opportunities where needed.
• Converting enquiries into orders, following the process through.
• As the Hire Desk Manager you will be required to supervise other members on the hire desk, prioritising workload and ensuring you work as an efficient and effective team.
• Maintain all paperwork is up to date and filed correctly
• Resolve any queries or claims that arise in a professional manner

The Company

Work for a fresh and forward-thinking hire company that strives to provide outstanding equipment and first-class customer service every time. Due to their continuous expansion, they are seeking a Hire Desk Manager to join their busy hire desk team. This is a fantastic opportunity for the right person who is hungry enough to want that next step, as the successful candidate will progress to Depot Manager once proven.

Experience and Industry Fit

Previous experience working as a hire controller, hire coordinator, hire and sales controller, hire and sales coordinator, hire and sales negotiator, senior hire controller, senior plant hire controller, rental manager, hire manager, office manager, rental supervisor, depot manager, branch manager, assistant manager, hire supervisor, or similar, would be advantageous.

To be successful as the Hire Desk Manager it would be beneficial if you have worked within the following industries: construction hire, plant hire, tool hire, specialist lifting equipment, welfare/accommodation hire, powered access, or builder's merchants, generator hire or affiliated.

How to apply

If you are interested in this Hire Desk Manager role we would love to hear from you!