Hire Coordinator

Wolseley UK; St Helens; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading specialist trade merchant in the UK is seeking a Hire Coordinator for their Haydock location. This full-time role involves coordinating orders, resolving customer queries, and maximising sales. Ideal candidates will have hire services experience, strong communication skills, and a proven sales track record. This position offers competitive salary and excellent benefits including annual leave, pension, and health perks.

Benefits

Competitive Salary + Bonus

Annual leave

Generous pension scheme

Enhanced maternity/adoption leave

Healthcare access

Cycle to Work scheme

Qualifications

• Experience in hire or rental services with understanding of industry processes.
• Strong communication skills and a confident telephone manner.
• Proven sales experience with ability to convert enquiries into orders.

Responsibilities

• Coordinate with customers and internal network to ensure timely delivery.
• Take orders and process enquiries via phone and email.
• Resolve queries and coordinate with engineers to fix equipment issues.
• Maximise sales through proactive calls and building relationships.

Skills

Experience in hire or rental services

Strong communication skills

Proven sales experience

Positive, proactive attitude

Tools

Syrinx (hire management system)

Job description

Salary

Competitive Salary + Bonus

Excellent Benefits

Hire Coordinator – Haydock – Fusion Utilities Hire

So, who are we?

We are Fusion Utilities Hire, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Hire Coordinator based in Haydock you’ll be responsible for:

• Coordinating with our customers and internal branch network to ensure all items go out to customers on time
• Taking orders and processing enquiries via phone, email and the online portal
• Following the enquiries through to completion and converting them into orders
• Resolving queries by coordinating with engineers to fix equipment issues, while working to KPIs and producing monthly reports
• Maximising sales by carrying out proactive calls and initiatives while building strong relationships with customers and branch colleagues

This is a full‑time, permanent role working 40 hours per week Monday to Friday between 8.00am - 5.00pm.

Qualifications

• Experience in hire or rental services, with an understanding of industry processes and customer needs is desirable
• Strong communication skills and a confident, professional telephone manner
• Proven sales experience, with the ability to identify opportunities and convert enquiries into orders
• Experience using Syrinx (hire management system) is advantageous, though not essential
• A positive, proactive attitude with a willingness to take initiative and deliver results

We look forward to receiving your application!