Hire Controller

Pertemps Heathrow; Slough; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading recruitment agency is seeking a Hire Controller based in Slough. The successful candidate will work Monday to Friday and will be responsible for managing customer queries, handling inbound hire requests, and providing exemplary customer service. The role requires strong communication and organisational skills and offers a salary range of £28,000-£31,000. This is a temp-to-perm position, ideal for individuals who enjoy a supportive team environment.

Qualifications

• Proven experience in a customer service role, preferably with sales inquiries.
• Strong communication skills and ability to build relationships.
• Good computer literacy, with willingness to learn new systems.

Responsibilities

• Responding to customer queries via email and telephone.
• Managing inbound hire and sales enquiries effectively.
• Providing high-level customer service at the trade counter.

Skills

Customer service

Communication

Organisational skills

Computer literacy

Tools

MS Office

Job description

Location: Slough

Hours: Monday to Friday, 7:30am - 5:00pm

Salary: £28,000 - £31,000 per annum

Contract: Temp to Perm

We are recruiting on behalf of our client for a Hire Controller to join their busy and fast‑paced operation. This role is ideal for someone who enjoys variety, responsibility, and working as part of a supportive team.

Key Responsibilities

• Responding to emails and customer queries along with answering incoming telephone calls.
• Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner.
• Providing a high level of customer service, both over the phone and serving customers at the trade counter.
• Carrying out general administrative duties.
• Developing strong product knowledge to effectively support customers.
• Prioritising and managing multiple tasks and deadlines effectively in a fast‑paced environment.

Skills & Experience Required

• Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries.
• Ability to successfully complete transactions while ensuring customer satisfaction.
• Previous experience in the hire or construction industry is desirable but not essential.
• Strong communication skills, including the ability to negotiate and build relationships.
• Confident using initiative and judgment to make decisions in line with company policies and pricing structures.
• A collaborative team player with a flexible and adaptable approach.
• Strong organisational skills with excellent attention to detail.
• Commitment to continuous improvement and enhancing service levels.
• Good computer literacy, including MS Office, with a willingness to learn new systems.