Hire Controller

Vp plc; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading rental provider in Harlow is seeking a Hire Controller to deliver exceptional service to construction customers. You will process hire requests, coordinate with depots, and ensure timely delivery of equipment, thriving in a busy environment. Ideal candidates are detail-oriented and customer-focused. The role offers competitive salary and numerous employee benefits including holiday schemes and training opportunities.

Benefits

Competitive salary

Salary sacrifice pension

25 days holiday

Free Tool Hire

Life Assurance

Learning & Development

Cycle to work scheme

Gym discounts

Qualifications

• Confident communicator with strong customer service focus.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail when entering information into systems.

Responsibilities

• Responding to customer calls and emails, providing service.
• Processing hire requests with high accuracy.
• Coordinating deliveries and maintaining accurate records.

Skills

Customer service focus

Attention to detail

Multi-tasking

Communication skills

Solution-focused

Tools

MS Office

G42 or hire management systems

Job description

We're looking for a confident and organised team player to join our busy team as a Hire Controller. This is a fast-paced, office-based role where you'll play a key part in delivering great service to our construction industry customers. You'll be responsible for processing hire requests, coordinating with our depots and transport team, and ensuring equipment is delivered on time and to specification.

This role is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in getting the details right.

Due to the location of our office and the requirement for an 8:00 AM start, candidates should ideally be based in or around the Morley area. Public transport options are limited, so access to a car and a full driving licence would be beneficial.

Key Responsibilities

• Responding to incoming telephone calls and emails from customers, providing prompt and professional service.
• Processing on-hire and off-hire requests using our dedicated hire management system with a high level of accuracy.
• Preparing and issuing hire quotations based on customer requirements.
• Coordinating with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.
• Liaising with internal teams to ensure orders are fulfilled correctly and on time.
• Maintaining accurate records of customer activity, hire information, and system data.
• Assisting with checking product availability and supporting depot stock control processes.
• Helping to resolve any service issues or queries efficiently and escalating when required.

What We're Looking For

• A confident communicator with a professional telephone manner and strong customer service focus
• Proven ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and accuracy when entering information into systems
• Resilient and solution-focused, when working under pressure or responding to urgent requests
• Comfortable using MS Office (particularly Outlook and Excel) and learning new software systems
• Experience using G42 or other hire management systems is advantageous
• Understanding of the construction or hire industry is helpful but not essential
• A proactive team player with a flexible and positive attitude to work

What we can offer you

• Competitive salary
• Salary sacrifice pension
• 25 days holiday FTE, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A little bit about us

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.

Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.