Hire Controller

Vp plc; Eastleigh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading tool hire service provider in Eastleigh is seeking a Hire Controller to join their operational branch team. In this customer-facing role, you will ensure excellent service delivery, maximize revenue, and manage daily branch compliance while assisting with stock takes. The ideal candidate has a strong customer service background, a commercial mindset, and knowledge of the hire industry. The position offers a competitive salary and a range of employee benefits, including annual leave and free tool hire.

Benefits

Competitive salary

Salary sacrifice pension

25 days annual leave, plus bank holidays

Free Tool Hire

Life Assurance cover 3x salary

Learning & Development opportunities

Cycle to work scheme

Long service recognition

My Vp discounts

Qualifications

• Proven experience of delivering excellent customer service.
• Knowledge of hire industry desirable but not essential.
• Knowledge of equipment desirable but not essential.

Responsibilities

• Be the first point of contact for customers over the counter & on the telephone.
• Maximise hire and sales revenue.
• Cover deliveries and collections when essential to business demands.
• Ensure vehicles are always loaded safely and in line with company procedures.
• Responsible for appropriate branch presentation.
• Carry out daily compliance and H&S checks, as directed.
• Assist and attend stock takes as required.

Skills

Excellent customer service

Commercial mind-set

Effective communication

Attention to detail

Local area knowledge

IT skills

Valid driving licence

Job description

Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation's leading Tool hire business.

Key Responsibilities

• Be the first point of contact for customers over the counter & on the telephone
• Maximise hire and sales revenue
• Cover deliveries and collections when essential to business demands
• Ensure vehicle are always loaded safely and in line with company procedures
• Responsible for appropriate branch presentation
• Carry out daily compliance and H&S checks, as directed
• Assist and attend stock takes as required

What We're Looking For

• Proven experience of delivering excellent customer service
• Commercial mind-set and aware of importance of service delivery
• Effective communicator with ability to influence and empathise
• Good attention to detail and IT skills
• Knowledge of local area
• Valid driving licence
• Knowledge of hire industry desirable but not essential
• Knowledge of equipment desirable not essential

What We Can Offer You

• Competitive salary
• Salary sacrifice pension
• 25 days annual leave, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.