Higher Level Clinical Support Worker - Unplanned Care

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading healthcare provider in Stevenage is seeking dedicated Clinical Support Workers to provide compassionate care to patients. The role involves assisting Registered Nurses, maintaining high standards of care, and requires a kind nature and flexibility to work various shifts. Join a team committed to patient-centered values and contribute to making a difference in healthcare.

Responsibilities

• Communicate effectively with patients.
• Support Registered Nurses and Midwives in patient care.
• Assist with washing and dressing patients.
• Take physiological observations.
• Make beds and maintain clean patient areas.
• Serve meals and help patients with feeding.
• Provide emotional support by listening and talking to patients.

Skills

Kind and caring nature

Friendly and approachable attitude

Ability to follow instructions

Confidence to use initiative

Flexibility to work across different shifts

Job description

Overview

A Vacancy at East and North Hertfordshire Teaching NHS Trust. We’re looking for dedicated Clinical Support Workers who share our commitment to providing outstanding service and compassionate care to our patients. As a Clinical Support Worker, you will work closely under the guidance of a Registered Nurse, helping to maintain high standards of patient care across our hospital wards and departments.

At the heart of our work are our core values: Include, Respect, and Improve. We encourage all applicants to embrace these values throughout the recruitment process and beyond.

What We’re Looking For

• A kind and caring nature
• Friendly and approachable attitude
• Ability to follow instructions and Trust policies
• Confidence to use your own initiative
• Flexibility to work across different shifts

Your Responsibilities Will Include

• Communicating effectively with patients
• Supporting Registered Nurses and Midwives in patient care
• Assisting with washing and dressing patients
• Taking physiological observations
• Making beds and maintaining clean patient areas
• Serving meals and helping patients with feeding
• Providing emotional support by listening and talking to patients

Working Hours

This role involves working across days, nights, weekends, and bank holidays.

Additional Information

Become part of a team that truly makes a difference in patient care. We look forward to welcoming you! Shortlisted candidates will be invited to participate in a virtual information and guidance session on Thursday, 16 October. Sessions will be conducted at 12:00pm and 6:00pm to accommodate attendees. The session will provide comprehensive details regarding the role, interview advice, the assessment day, and the overall recruitment process. For further details about the role, please visit our Trust Clinical Support Worker page: https://www.enherts-tr.nhs.uk/careers/roles-professions/clinical-support-workers/

Unplanned Care includes Care Groups 1, 2, and 3 within our trust and offers the opportunity to work across a range of specialties listed below, depending on vacancy availability:

• Emergency Department
• Acute Medicine
• Urgent Treatment Centers
• Same Day Emergency Care
• Assessment Ward
• Stroke
• Gastroenterology
• Cardiology
• Respiratory
• Renal
• Diabetes and Endocrine
• Elderly Care & Frailty
• Rheumatology
• Neurology & Neurophysiology

About the Trust

East and North Hertfordshire Teaching NHS Trust is proud of the range of general and specialist services we provide. Our 6,000 or so dedicated staff ensure our patients get the best care. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We are committed to a positive work-life balance. Flexible working options will be considered where possible, balanced against service needs.

While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of the job requirements or reflect your skills and experience. Please ensure you have checked your application before submitting it.

This advert closes on Sunday 5 Oct 2025