Heritage Tourism Assistant (Navigation House)

North Kesteven District Council; Quarrington; On-site; GBP 26,000 - 29,000; Part time

Job summary

A local government authority in Quarrington is looking for a part-time Heritage Tourism Assistant to manage visitor experiences and oversee operational tasks at a heritage site. The ideal candidate will have a strong interest in heritage, experience in customer service, and excellent communication skills. Key responsibilities include site management, event planning, and volunteer coordination. This permanent position offers a salary of £26,403 - £28,142 per annum, pro rata.

Qualifications

• A strong interest in heritage, museums, or tourism.
• Experience in a customer-facing or public engagement role.
• Ability to manage volunteers and work independently.

Responsibilities

• Open and close the site during public hours.
• Welcome and engage with visitors to enhance their experience.
• Manage online and phone bookings.
• Oversee the cottage’s artefact collection.
• Operate financial systems.
• Plan and deliver public events.

Skills

Customer-Focused Approach

Strong Communication Skills

Organisational and Planning Abilities

Digital Competency

Collaborative Working

Initiative and Problem Solving

Job description

Heritage Tourism Assistant (Navigation House)

Part-time (9 Hours) – Permanent, Every Monday and every other weekend

A2 - £26,403 - £28,142 Per Annum, Pro Rata

North Kesteven District Council is seeking an enthusiastic professional to join the Visitor Venues team; This post puts you at the heart of a dynamic department which is critical in the promotion & delivery of the Council’s heritage services.

Job Requirements:

• A strong interest in heritage, museums, or tourism
• Experience in a customer-facing or public engagement role
• Ability to manage volunteers and work independently (including lone working)
• Reliable, well-organised, and comfortable handling cash
• Flexible and proactive, with excellent communication skills

Key Responsibilities:

• Open and close the site during public hours
• Welcome and engage with visitors to enhance their experience
• Manage online and phone bookings
• Oversee the cottage’s artefact collection in line with required standards
• Operate financial systems
• Plan and deliver public events and activities
• Co-ordinate with volunteers and work closely with the Visitor Venues Team Leader
• Ensure safe, smooth, and high-quality site operation

Key Attributes:

• Customer-Focused Approach
• Strong Communication Skills
• Organisational and Planning Abilities
• Digital Competency
• Collaborative Working
• Initiative and Problem Solving

You will be required to apply a high level of attention to detail when carrying out this role, to support the delivery of heritage services at an operational level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes to then this could be the role for you.

If you would like an informal chat about this post, please call Jack Milligan – Visitor Venues Team Leader on 01529308122

To complete an application form and further details,please visit our website www.n-kesteven.gov.uk

The closing date for all applications 14 September 2025

The interview date will be 25 September 2025