Helpdesk Administrator

Recruit4staff; Tameside; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management provider based in Manchester is seeking a Helpdesk Administrator to join their team. In this role, you will ensure smooth coordination and efficient service delivery, focusing on data entry, managing service details, and liaising with clients. The ideal candidate will have previous administrative experience, strong knowledge of MS Word and Excel, and excellent communication skills. This is a temporary role with a pay rate of £12.60 per hour, offering 40 hours of work per week.

Qualifications

• Previous experience working as an administrator in a similar company.
• Proven experience of commercial administration work.
• Excellent written and verbal communication skills.

Responsibilities

• Work closely with the callouts team and client administrator.
• Handle data entry into the CAFM system and manage service details.
• Liaise with clients via email and phone.

Skills

Administration experience

Excellent knowledge of MS Word

Excellent knowledge of Excel

Excellent communication skills

Tools

Maximo CAFM system

Job description

Helpdesk Administrator

Recruit4staff is representing a well-established facilities management provider in their search for a Helpdesk Administrator to work at their head office in Manchester.

Job Details

• Pay: £12.60 per hour
• Hours of Work: 40 hrs per week, Monday to Friday, 8am to 4.30pm
• Duration: Temporary (3 months initially, could be longer)

Job Role

The Helpdesk Administrator will work closely with the callouts team and the client administrator to ensure smooth coordination and efficient service delivery. Key responsibilities include accurate data entry into the CAFM system, managing service details and client quotes, running reports, and logging and maintaining callouts. The Helpdesk Administrator will also liaise with clients via email and phone, chase invoices and reports, and support the billing process.

Essential Skills, Experience, or Qualifications

• Previous experience working as an administrator in a similar company (Construction, Building Services, Facilities Management, Utilities, Vehicle Recovery Services)
• Excellent knowledge of MS Word and Excel
• Proven experience of commercial administration work
• Excellent written and verbal communication skills

Advantageous Skills, Experience, or Qualifications

• Experience using Maximo CAFM system
• Knowledge of Facilities Management and Building Services sectors

Commutable From

Manchester, Stockport, Oldham, Dukinfield, Bredbury

Similar Job Titles

Helpdesk Coordinator, Administrator, Customer Service Administrator, Helpdesk Scheduler, Logistics Administrator

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Job Reference: opp-24343