Helpdesk Administrator

NG Bailey; Rochester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A prominent engineering services company in the UK is seeking an experienced Helpdesk Administrator to support operational teams and ensure compliance with contractual obligations. Responsibilities include coordinating engineers, monitoring service delivery, and preparing documentation. Ideal candidates will possess analytical skills, experience with CAFM systems, and educational qualifications in Mathematics and English. Competitive salary and a range of employee benefits are offered, including 25 holiday days and private medical insurance.

Benefits

25 Days Holidays plus Public Holidays

Pension with employer contribution

Sick Pay

Private Medical Insurance

Personal development programme

Qualifications

• Experience in a customer service background.
• Ability to problem solve under pressure.
• Strong Excel and Word report writing skills.

Responsibilities

• Assist Contract Supervisors and Managers with contract management.
• Coordinate Engineers using the CAFM System for scheduling.
• Monitor contract performance and compliance.

Skills

CAFM systems knowledge

Prioritisation skills

Analytical problem-solving

IT literate in Microsoft Word and Excel

Education

Educational qualifications in Mathematics

Educational qualifications in English Language

Job description

Summary

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious SETL - South East Trains Limited contract.

Key Deliverables

• Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
• Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling.
• Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.
• Track / monitor SLA's of reactive and PPM tasks.
• Track statutory compliance for the Hard FM Engineering team ensuring appropriate staff and / or service partners are mobilised in a manner to avoid non-compliance issues.
• Assist in the production of all operational, commercial, and client required contractual and compliance documentation.
• Coordinate the record keeping process to ensure the upkeep and updating of document control center.
• Assist with the production and up-keep of all contractual documentation.
• Working hours are 40 hours per week - Monday to Friday (1hr lunch)

What we're looking for

An experienced Administrator working to a high standard and ideally come from a customer service background. You will have the ability to problem solve, prioritise requests and you must thrive under pressure. And with the utmost regard for customer service this is a role for you.

You will hold current qualifications to work as a Helpdesk Administrator including.

• Experience and knowledge of CAFM systems (Desirable, not essential, as training will be given)
• Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines
• Ability to liaise with Engineer's and Sub Contractors and ensure standards of works are maintained
• Analytical and methodical problem-solving skills
• Must have educational qualifications in Mathematics and English Language
• IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.

Benefits

We're always evolving our benefits to ensure we're attracting and retaining great people.

• Salary £30k - £32k depending on experience
• 25 Days Holidays plus Public Holidays
• Pension with a leading provider and employer contribution
• Sick Pay
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24 / 7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

Next Steps

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.