Helpdesk Administrator

Murray Recruitment Ltd; Motherwell; On-site; GBP 27,000; Full time

Job summary

A recruitment firm is seeking a Helpdesk Administrator in Motherwell to join a dynamic facilities team. The role focuses on administrative support through a CAFM system, ensuring service agreements and high customer service standards are met. Candidates should have previous helpdesk experience and strong communication skills. This full-time position offers a salary of £26,800, career development opportunities, and generous leave benefits.

Benefits

28 days Annual Leave

Company Pension

On-site parking

Career development opportunities

Qualifications

• Experience in a helpdesk or administrative role within facilities or maintenance.
• Proficient in using CAFM systems, ideally 'Concept Evolution'.
• Strong organizational and time-management skills.

Responsibilities

• Log tasks in the CAFM system as received.
• Plan and schedule tasks for compliance with SLAs.
• Liaise with engineers and suppliers for updates.

Skills

Helpdesk experience

CAFM system proficiency

Organizational skills

Communication skills

Customer service abilities

Tools

Concept Evolution

Job description

Overview

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment.

Role Overview

The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld.

Responsibilities

• Logging tasks on the CAFM system 'Concept Evolution' as received via phone, email, in person, or directly through the system.
• Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs.
• Liaising with mobile engineers, supply chain, and facilities management for updates on job progress.
• Organising plant hire requirements for direct labour engineers.
• Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
• Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary.
• Promoting a strong customer service culture with internal and external stakeholders.
• Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement.

Skills & Experience

• Previous experience in a helpdesk or administrative role within a facilities or maintenance environment.
• Proficient in using CAFM systems, ideally 'Concept Evolution'.
• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Confident in liaising with various stakeholders including engineers and suppliers.
• Able to prioritise workload and manage multiple tasks in a fast-paced setting.

Offering

• Salary - £26,800 per annum
• Full-time permanent position.
• Monday to Friday, 37.5 hours per week. Flexible between hours of 8am and 5pm.
• 28 days Annual Leave and 9 Public Holidays.
• Company Pension.
• On-site parking and excellent transport links
• Career development opportunities within a growing organisation