Heart Failure Coordinator | Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare trust is seeking a Pathways Manager and Coordinator to join their Heart Failure Team. The role involves overseeing clinical practices, ensuring timely patient care, and leading administrative processes at the Lancashire Cardiac Centre. Applicants should demonstrate effective communication skills and the ability to contribute to service improvement. This is a permanent, full-time position with a focus on patient care across Lancashire and South Cumbria.

Responsibilities

• Review and monitor standard operating procedures for administrative and clinical practices.
• Ensure new patients are seen within best-practice defined timeframes.
• Lead on the team's administrative systems and processes.

Job description

Overview

The Heart Failure Team is currently looking to recruit an individual to join our established team as a Pathways Manager and Coordinator. This is a permanent, full‑time position (37.5 hours) based at the Lancashire Cardiac Centre, Victoria Hospital.

About the Service

The Lancashire Cardiac Centre Heart Failure Service provides clinical, psychological and occupational assessment, investigation, management, surveillance and helpline support to patients and clinicians across Lancashire and South Cumbria, particularly in the community and hospital settings of the Fylde Coast.

Responsibilities

• Review and monitor standard operating procedures for administrative and clinical practices across the specialty.
• Ensure all new patients are seen within appropriate, best‑practice defined timeframes, including both non‑elective admissions and outpatient referrals.
• Ensure all clinical activity sessions are fully booked and re‑utilise slots where cancellations occur.
• Identify capacity issues and contribute to capacity and demand planning, providing local service knowledge, collecting and reporting statistical data as required.
• Notify appropriate clinicians and managers should a potential breach of performance standards be identified and determine the necessary steps to avoid breaches.
• Lead on the team’s administrative systems and processes and direct a culture of continuous improvement across the service.
• Serve as a point of contact for clinicians, nurses and administrative staff regarding day‑to‑day planning and escalation of issues.
• Attend monthly operational meetings as required, providing service updates and assurance on areas of responsibility.
• Utilise the full range of information systems as required.

About the Trust

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire and offers a full range of district hospital services and community health services to a population of 1.6 million in Lancashire and South Cumbria. The Trust provides services to the 440 000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology services across the wider region. Key activities include cardiovascular care at the Cardiac Centre, Accident & Emergency, community midwifery and women and children’s services, clinical research, community and school nursing, recovery and rehabilitation, sexual health and family planning, wellbeing and lifestyle services, mental health services, heart health campaigns, smoking cessation, and end‑of‑life and palliative care. The Trust houses a state‑of‑the‑art Simulation & Skills Facility and offers an in‑house professional development course portfolio.

Closing Date

This advert closes on Friday 19 Dec 2025.