Healthcare Support Worker/Phlebotomist

St James Medical Practice; King's Lynn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare practice in King's Lynn is seeking an experienced Healthcare Support Worker or Phlebotomist to join their primary healthcare team. This role involves providing a full range of nursing services, including health screenings, immunisations, and patient care support. The ideal candidate will have experience in general practice and hold relevant qualifications. This position offers an hourly wage between £12.25 to £12.55 based on skills and experience.

Qualifications

• Candidate must have experience in general practice settings.
• Must have extended skills qualifications.

Responsibilities

• Provide health screening and interventions to patients.
• Carry out clinical procedures including immunisations and health checks.
• Advise patients on general health care and minor ailments.

Skills

Experience of working as a Healthcare Support Worker or Phlebotomist

Communication skills

Organizational skills

Education

GCSE Grade C or above in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Job description

Overview

We are looking for an experienced Healthcare Support worker or Phlebotomist to work as part of our primary healthcare team supporting all clinical staff to ensure the efficient and effective provision of the full range of nursing services to the patients of the Practice.

We are a forward thinking practice in a new purpose built facility with a growing patient list. We would like the post holder to provide treatment, preventative care, screening and health education to the patients of the practice, and advising people in respect of their continuing medical and nursing needs.

Main duties of the job

• Carry out specific health screening and interventions to the practice population including (dependant on ability)
• Immunisations
• NHS Health Checks
• Diabetic Health Checks
• Carry out clinical procedures/interactions including, but not limited to:
• Routine Injections
• ECG acquisition and application of 24Hr ECG Monitoring
• Removal of Sutures/Clips
• Dealing with Samples and testing of specimens
• Assistance in Minor Operations
• Basic Observations
• Screen patients for disease risk factors and early diagnosis of illness and help monitor a recall system for patients.
• Advise patients on general health care and minor ailments with referral to the general practitioner as necessary.
• Utilise agreed Patient Specific Directions in the administration of medications/immunisations.
• Give diet and healthy lifestyle advice.
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Provide general and specific health screenings to the practice patients (within agreed protocols) with referral to other members of the primary and secondary health care team as necessary
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc.

About us

We are a large Practice with a "can do" attitude. We have a new purpose built facility and a large team including Doctors, Practice Nurses, Nurse Practitioners, Healthcare Support Workers, GP Assistants and Paramedic Practitioners.

We enjoy new challenges and like to work as efficiently and effectively as possible.

Job responsibilities

JOB SUMMARY

To work as part of the primary healthcare team supporting all clinical staff to ensure the efficient and effective provision of the full range of nursing services to the patients of the Practice. To provide treatment, preventative care, screening and health education to the patients of the practice, and advising people in respect of their continuing medical and nursing needs.

Responsibilities:

Main Duties and Responsibilities

Following agreed clinical protocols in conjunction with the nursing team and referral to Nurse Practitioner or GPs as appropriate, provide assessment, screening treatment services and health education advice: Carry out specific health screening and interventions to the practice population including (dependant on ability)

Immunisations

NHS Health Checks

Diabetic Health Checks

Carry out clinical procedures/interactions including, but not limited to:

Routine Injections

ECG acquisition and application of 24Hr ECG Monitoring

Removal of Sutures/Clips

Dealing with Samples and testing of specimens

Assistance in Minor Operations

Basic Observations

Screen patients for disease risk factors and early diagnosis of illness and help monitor a recall system for patients.

Advise patients on general health care and minor ailments with referral to the general practitioner as necessary.

Utilise agreed Patient Specific Directions in the administration of medications/immunisations.

Chaperoning and assisting patients where appropriate who are being examined by another clinician

Provide general and specific health screenings to the practice patients (within agreed protocols) with referral to other members of the primary and secondary health care team as necessary

Undertake the collection of pathological specimens including intravenous blood samples, swabs etc.

Supplies and equipment

Maintenance of equipment and stock relating to patient care

Escalating issues with stock control and faulty items to the Operations Manager

Meetings

It will be necessary to attend and contribute to various Practice meetings as requested. The only reason for not attending will be annual, study or sick leave.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with patients and carers

Communicate effectively with other team members

As well as the nursing team there is a need to work closely with reception, office and prescription staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person and ensuring that everyone is aware of the different roles within the nursing team.

There is also the need to establish and maintain good liaison with other surgeries and agencies including secondary care

Use of Microsoft Teams and Email is essential

Administrative and Professional Responsibilities

To work in partnership with the nursing team and other professionals to develop protocols, standards and audit tools to facilitate effective delivery of care.

Ensure collection and maintenance of statistical information, on the computer or manually, required for regular and ad hoc reports and audits.

Demonstrate and maintain adequate knowledge and compliance with all aspects of health and safety at work and COSHH.

Maintain patient records of Clinic attendance and services provided.

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded and amended

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Training and personal development

Training requirements will be monitored by yearly appraisal and will be in accordance with practice requirements. Personal development will be encouraged and supported by the Practice. It is the individual's responsibility to remain up to date with recent developments.

Participate in the education and training of students of all disciplines and the induction of all members of the practice staff where appropriate

Participate in developing and maintaining an in-house nurse-training programme reporting to the Practice Nurse Manager.

Maintain continued education by attendance at courses and study days as deemed useful or necessary for development.

If it is necessary to expand the role to include additional responsibilities, full training will be given.

Develop and maintain a Personal Learning Plan

Contribute and participate as required in any research projects and audits within the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Report any significant event or near miss in order to maintain quality and promote learning

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Recognise peoples needs for alternative methods of communication and respond accordingly

SPECIAL REQUIREMENTS OF THE POST

1. Ability to self-motivate, organise and prioritise workload.

ALL PRACTICE STAFF SHOULD BE AWARE OF THEIR RESPONSIBILITIES UNDER THE HEALTH AND SAFETY AT WORK ACT 1974.

THIS JOB DESCRIPTION WILL BE SUBJECT TO PERIODIC REVIEW AND AMENDMENT IN CONSULTATION WITH THE POST HOLDER.

Person Specification

Experience

• Experience of working as a Healthcare Support Worker or Phlebotomist in General Practice
• Extended skills qualifications.

Qualifications

• GCSE Grade C or above in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.25 to £12.55 an hour Dependant on Skills and Experience