Healthcare Support Worker | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Leigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health organization in Leigh is seeking a support role for service users at Wigan Talking Therapies. Responsibilities include co-facilitating wellbeing courses, assisting with administrative duties, and engaging with service users. The ideal candidate has experience in mental health support and strong communication skills. Offers competitive benefits including generous leave policy and a wellbeing programme.

Benefits

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

FuelGenie Fuel Cards

Qualifications

• Experience in supporting mental health services is preferred.
• Ability to communicate with service users and staff effectively.
• Commitment to ongoing professional development.

Responsibilities

• Engage with service users and co-facilitate wellbeing courses.
• Screen referrals and liaise with practitioners.
• Update databases with service user information.

Skills

Engagement with service users

Data entry skills

Communication skills

Organizational skills

Job description

Overview

To provide support to service users at Wigan Talking Therapies, which is a Talking Therapy service within GMMH. Supporting qualified clinicians within the service you will play a role in aiding the delivery of low intensity interventions. You will have a responsibility of co-facilitating wellbeing courses alongside a qualified Psychological Wellbeing Practitioner and will take a leading role in the administrative duties for the groups.

Responsibilities

• Engage with service users, such as having conversations, co-facilitating wellbeing courses, inputting data and recording clinical notes.
• Arrange the bookings for wellbeing groups and contact service users to arrange their place on these.
• Screen referrals into the service and liaise with Senior Psychological Wellbeing Practitioners regarding referrals which need contacting for risk management.
• Engage in promotional activities and attend community events and external services to discuss pathways into Talking Therapies.
• Support clinicians with data entry and assist the performance team with correcting incorrect entries each week.
• Respond flexibly to the needs of service users and the needs of the service.
• Update PCMIS and Paris databases to record information and complete progress notes about service users, when consent has been agreed.

About the Organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world\'s most innovative places to live and work. You will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Staff benefits

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• FuelGenie Fuel Cards (for applicable roles)

Role responsibilities under supervision

• Under the direction of the qualified practitioner, participate in the delivery of planned care within Talking Therapies. Undertake a range of duties which include:
• Participate in the implementation of specific programmes of care or therapy under the supervision of qualified staff
• Participate in regular supervision, engage in reflective practice and be committed to continued development
• Provide information to enable the effectiveness of care to be evaluated
• Ensure appropriate records are maintained under the direction of the qualified practitioner
• Contribute to the involvement of service users, and carers/relatives in the delivery of care
• Provide reassurance and support to service users and carers/family
• Work collaboratively within the care team to ensure that service users\' needs are met
• Recognise and respond appropriately to urgent and emergency situations
• Contribute to the development of services
• Contribute to the effective and efficient use of resources
• Understand and adhere to Trust policies, procedures and clinical guidelines
• Report any concern regarding service user care to the Qualified Practitioner
• Contribute to service improvement initiatives to enhance quality of service user care
• Participate in service user and public involvement activities
• Support individuals’ equality, diversity and rights
• Participate in Serious Untoward Incident investigations/reviews as required

Important notice

This advert closes on Monday 15 Sep 2025