Healthcare Support Worker - Clinical Care - ENT Outpatients

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prominent NHS trust in Norwich is seeking a Healthcare Support Worker to join their established ENT Outpatients team. This role involves assisting with specialized procedures such as ear microsuction and biopsies, ensuring a prepared clinic environment, and providing patient advocacy. The successful candidate will be mentored by experienced team members and benefit from flexible working hours and a supportive work culture.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

On-site nursery

Free 24/7 counselling support

Qualifications

• Ability to assist in procedures including ear microsuction and biopsies.
• Good communication and patient advocacy skills.

Responsibilities

• Prepare the clinic environment for the day.
• Involvement in stock maintenance.
• Assist with procedures undertaken in the department.

Job description

An excellent opportunity has arisen to join the Norfolk & Norwich University Hospital as a Healthcare Support Worker, as a part of our highly experienced and established team in the busy ENT Outpatients Department. Based in Outpatients West at Norfolk & Norwich University Hospital on our modern, purpose-built site this exciting opportunity is more involved than you might expect from an outpatient's role.The successful candidate will work within all aspects of the ENT Department including the use of highly specialist equipment. You will also be given the opportunity to assist in Transnasal Oesophagoscopy and other procedures carried out in clinic, such as ear microsuction, head and neck biopsies and scoping.You will be joining a small and friendly team and will be given plenty of mentoring and support from experienced team members.

Responsibilities

• Prepare the clinic environment for the day.
• Involvement in stock maintenance.
• Daily safety checks.
• Assist with procedures undertaken in the department (including ear microsuction, head and neck biopsies and transnasal Oesophagoscopy).
• Participate in audits undertaken in the department.
• Decontamination of nasoendoscopes in clinic.
• Provide patient support and advocacy.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.