Healthcare Support Worker - Clinical Care - Denton Ward

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in Norwich is seeking a Healthcare Support Worker for the Denton Ward. The role involves monitoring patients, providing care, and working collaboratively with nurses and healthcare professionals. Ideal candidates will have relevant qualifications, compassion, and strong communication skills. This position offers a dynamic work environment with flexible scheduling options and various NHS benefits, including discounts and staff support services.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Wagestream - access up to 40% of your pay

Free 24-hours confidential counselling support

Qualifications

• Completion of care certificate within 12 weeks of start date.
• Some previous experience in a nursing/Care Assistant role.

Responsibilities

• Monitor and record baseline observations for all patients.
• Support delivery of high quality, safe, and compassionate healthcare.

Skills

Good interpersonal and communication skills

Caring and compassionate

Education

City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent

Job description

Healthcare Support Worker - Clinical Care - Denton Ward

An exciting opportunity has arisen for motivated and enthusiastic individual to join our dynamic team of nurses, working within Sir Thomas Browne Colorectal Surgical Unit on Denton ward at the Norfolk and Norwich University Hospital.

Denton is a 23-bedded inpatient ward specialising in general and colorectal surgical care, working collaboratively with surgeons and allied health professionals to provide innovative and compassionate care for our patients. This is an exciting and progressive care group which is continuously adapting to meet and enhance the care provided to our patients.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We currently use a preference rostering system, which allows our colleagues to have a say in their shift patterns.

Main duties of the job

You will need enthusiasm, kindness, compassion, and confidence as you will be expected to work with a diverse set of acutely unwell people who each require an individual, holistic approach to meet their day-to-day care needs. Daily responsibilities will include:

• Monitoring and recording of baseline observations for all patients under your daily allocation (blood pressure / temperature / pulse etc.).
• Escalation of issues to relevant registered member of staff (Nurse, doctor etc.) related to acute deterioration of patient's conditions.
• Provision of care to meet individual holistic requirements of all patients under your daily allocation including personal care, continence assistance and mealtime assistance.
• Cleaning of equipment and ward areas as and when required.
• Procurement and handling of clinical samples / swabs.

You will work to support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
• Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
• Adherence to the uniform trust policy
• To act as a role model to others; always projecting a professional image.
• Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
• Adherence to NNUH policies consistently.
• To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
• To participate in audit as required.
• To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

• City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience
• Completion of care certificate within 12 weeks of start date

Experience

• Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.
• Caring and compassionate with excellent interpersonal and communication skills
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills

• Good interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum (pro rata)