Healthcare Assistant

NHS; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large healthcare provider in Slough is seeking a motivated Healthcare Assistant to join their clinical team. Responsibilities include performing clinical support tasks such as venepuncture and ECGs, along with maintaining stock records. Candidates should have a GCSE in English and Maths, a phlebotomy certificate, and experience in primary care. The role offers a salary of £13 to £14 per hour after successful probation.

Benefits

Good benefits package

Supportive environment

Team training sessions

Qualifications

• Minimum of 1 year experience in primary care.
• Good standard of literacy and numeracy.
• Knowledge of patient group directions and associated policy.

Responsibilities

• Perform venepuncture and ECGs safely and efficiently.
• Assist with health promotion and patient health checks.
• Maintain accurate stock records and liaise with staff.

Skills

Customer care experience

Time management

Phlebotomy

Empathy

Education

GCSE grade A to C in English & Maths

Certificate of competence in phlebotomy

Tools

Microsoft Office

Job description

Overview

Would you like to join our friendly and resolute team of clinicians and non-clinicians at a large NHS general practice based in Slough, Berkshire?

We are seeking to appoint one fully trained, motivated and enthusiastic Healthcare Assistant with excellent customer care experience to join our Clinical team within the practice. Healthcare Assistants report directly to one of our Partners. We offer, plus your salary, a good benefits package, as well as the opportunity to work in a supportive and collaborative environment with a diverse committed workforce from different ethnic backgrounds ensuring the quality of our services to our patients are to a high standard.

The successful candidate will be an integrated member of the Clinical and Clinical Administration Team of thirty staff, supporting the clinicians who work in partnership and our patients by conducting clinical support tasks, infection control tasks, restocking and stock rotation. The successful candidate will be based at Farnham Road Practice but would be expected to travel to our other three practices within Slough. The job description, person specification, and benefit package summary for the role are attached.

Main duties of the job

To perform the following tasks safely and efficiently working within agreed protocols.

• Venepuncture
• Ear Syringing
• Removal of sutures and clips
• ECGs
• Urine testing
• Blood pressure measurement and monitoring
• Follow up dressings
• Assist with setting up for minor surgery procedures including dermatology, IUD insertion, removal, Implanon insertion and removal, and minor operations
• Give advice on health promotion including new patient health checks for patients with long term conditions
• Maintain accurate stock records, including liaison with Practice Nurse Team Leads by completing logs of stock

About us

Farnham Road Medical Group (FRMG) started as one Practice with two sites and has grown over the years into an outstanding group of three training GP practices that are approved by Health Education England. With four clinical sites based in Slough, we now have a team of over 100 people looking after 38,7300 patients. The practice is committed to innovation in providing high-quality health care for our patients and a protected working and learning environment for our staff. Our team includes pharmacists, nurses, physician associates, paramedics, MSK practitioners, Mental Health Practitioners, managers, social prescribers, and care coordinators as well as GPs and a large Patient Services team. This resolute team provides an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provides what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to try to ensure we meet the demands of Slough’s diverse population.

Our vision is simple: Putting Patients First and providing services that tailor to their needs, which we strive to achieve through brilliant leadership, mentoring, teamwork, communication, problem sharing and solving, support, integrity, fun, training, education, and continued development.

Job responsibilities

Clinical Responsibilities

To perform the following tasks safely & efficiently working within agreed protocols.

• Venepuncture
• Ear Syringing
• Removal of sutures & clips
• ECGs
• Urine testing
• Blood pressure measurement and monitoring
• Follow up dressings
• Arrange the lending of & teaching patients how to use home & 24-hour blood pressure machines
• Assist with setting up for minor surgery procedures including dermatology, IUD insertion and removal, Implanon insertion and removal, and minor operations
• Teaching of inhaler technique
• Assisting with annual diabetic reviews
• Giving advice on health promotion including new patient health checks for patients with long term conditions
• Act on yellow flag reminders where appropriate
• Assisting with the recall of patients for review
• Computerisation of letters & notes
• Stock checks and reordering stock on a weekly basis
• Record fridge temperatures and promptly report temperature variation from standard
• Check stock in all clinical rooms as agreed
• Order replacement stock and restock clinical rooms by liaising with Admin team
• Maintain accurate stock records, including liaison with Practice Nurse Team Leaders by completing logs of stock
• Sterilise the ear syringe monthly using a Milton tablet & record in the log book

Other Responsibilities

• Recognise and work within own competence and in accordance with the national and local guidelines
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Awareness of and compliance with all relevant practice policies and guidelines
• Reporting on Significant Events
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records on EMIS Web
• Contributing to the summarising of patient records and SNOMED-coding patient data
• Participate in regular staff training sessions to ensure development of skills and knowledge; to assess own learning needs and undertake learning as appropriate
• Participate in clinical, multi-disciplinary and whole team meetings
• Observe and comply with all appropriate statutory requirements in relation to Child and Adult Safeguarding and to be familiar with the reporting process should this be required
• Attending training where appropriate

Quality

• Strive to maintain quality within the organisation
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Be an ambassador for FRMG, displaying commitment and loyalty to the Group at all times and treating internal practice discussions as confidential

Person Specification

Qualifications

• GCSE grade A to C in English & maths
• Certificate of competence in phlebotomy

Experience

• To have a minimum of 1 year experience in primary care.
• Have an awareness of clinical governance and knowledge of patient group directions and associated policy.
• Good standard of literacy and numeracy.
• Be initiative-taking with excellent timekeeping.
• Good IT knowledge and exceptional knowledge of Microsoft Package.
• Can build a rapport with our patients from different ethnic backgrounds, always demonstrating empathy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13 to £14 an hour pay review on successful completion of probation