Health & Wellness Specialist

Boots Opticians; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national health and wellness company in Bournemouth seeks a Health and Wellness Sales Advisor. This role involves engaging with customers, providing expert advice on products, and supporting their health needs. No prior experience is required, as full training will be provided. Ideal candidates will have a passion for health and wellness and a warm, approachable manner. Competitive salary and a range of benefits offered.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling access through Employee Assistance Programme

Qualifications

• Enthusiasm and passion for all things health and wellness.
• Ability to put customers at ease.
• Self-motivated, sales-driven focus on great customer experience.

Responsibilities

• Support health and wellness brands, giving expert advice.
• Understand customer needs and offer healthcare solutions.
• Use sales and communication skills to connect with customers.

Skills

Enthusiasm for health and wellness

Warm and approachable manner

Ability to build trust with customers

Self-motivated and sales-driven

Team player

Digitally savvy

Proactive in learning

Education

Completion of Healthcare Training Programme (NVQ2)

Job description

Overview

The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required and full training will be provided. If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing.

You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them — all while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you’ll play a vital role in helping them feel healthier, happier, and more confident in their choices.

About the role

Responsibilities

• Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
• You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
• This is an interactive, people-focused role — you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs.
• This is a sales-based role, but it’s all about team success — no competitive, performance-based commission here.
• We’ll support you to complete a Healthcare Training Programme at NVQ2 level.
• We’re proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Enthusiasm and passion for all things health and wellness
• A warm, approachable manner and confidence to start conversations with customers
• Ability to put customers at ease so they feel comfortable to share healthcare needs which may be sensitive
• Self-motivated, sales-driven and focused on delivering a great customer experience
• A team player that contributes to the team and store’s success
• Digitally savvy and comfortable embracing technology and the omni-channel offering
• Proactive in learning about new products and services to deliver a seamless health and wellness experience
• Prepared to complete a Healthcare Training Programme (NVQ2)

It would be great if you also have

These are desirable skills or experience and are not essential.

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Further details available from Boots rewards. Exclusions may apply; eligible roles only. Please note, any salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If your application is successful, you'll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS, PVG or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area: Pharmacy

Function: Pharmacy Support Colleagues