Health Records Assistant

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS organization is seeking a Reception and Administrative professional based in Seaton Delaval. This role involves managing patient reception, data entry, and providing non-clinical support. Candidates should have strong reception skills, experience interacting with the public, and the ability to thrive under pressure. The position requires flexibility in working hours and adherence to confidentiality policies. Join a dynamic team contributing to patient care across community sites.

Benefits

Dynamic working environment

Opportunity for professional development

Qualifications

• High standards of reception and administrative skills required.
• Experience in public-facing roles demonstrating professionalism.
• Ability to work under pressure and adapt to varying service requirements.
• Basic computer literacy with NHS systems preferred.

Responsibilities

• Work flexible shifts including weekends and bank holidays.
• Receive patients and visitors with accurate recording in NHS systems.
• Provide non-clinical advice and support to patients and agencies.
• Collaborate with various departments to enhance patient experience.
• Handle physical tasks, moving equipment and standing for long periods.
• Adhere to confidentiality policies and GDPR requirements.

Skills

Reception and administrative skills

Experience with the general public

Ability to work under pressure

Basic computer literacy

Tools

Patient Administration System (PAS)

Mediviewer

Job description

Overview

Health Records Team – Reception and Administrative role at Northumbria Healthcare. Based at Seaton Delaval with coverage across the Trust’s hospitals and community sites. Key focus on patient reception, data entry and non-clinical patient support.

Responsibilities

• Work flexible shifts – weekend, bank holidays and variable service hours.
• Receive patients and visitors, ensuring accurate and efficient recording using NHS computer systems (Patient Administration System – PAS and Mediviewer).
• Provide non-clinical advice to patients, relatives and the public, and support internal and external agencies.
• Collaborate with Health Records Hubs, wards and departments to deliver high‑quality service and enhance patient experience.
• Handle physical tasks – moving and handling flatbeds and trollies, using stepladders, and standing for long periods.
• Adhere to Trust confidentiality policy and GDPR requirements in all duties.

Qualifications & Skills

• High standards of reception and administrative skills.
• Experience of working with the general public, demonstrating professionalism at all times.
• Ability to work under pressure and adapt to service requirements.
• Basic computer literacy – familiarity with NHS systems (PAS, Mediviewer) preferred.

Benefits & Working Conditions

Dynamic working environment across Northumbria Healthcare’s hospitals and community sites. Opportunity to contribute to a leading NHS organisation that values staff experience as much as patient care.

For further details or informal visits, contact: Michelle Carr – Admin Manager, [e-mail], 0191 2828947.