Health Insurance Support Specialist – Hybrid Role

Richmond Villages; Brighton; Hybrid; GBP 25,000; Full time

Job summary

A leading health insurance provider is seeking a Customer Service Consultant in Brighton. This role involves supporting customer enquiries through calls, maintaining high professional standards, and ensuring accurate database records. Candidates should have a background in health insurance or relevant industries. The position offers a salary of £25,000 plus benefits including health insurance, holiday options, and an enhanced pension plan, with hybrid working available after initial training.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various online discounts

Qualifications

• Background in global health insurance or transferable skills from related industries.
• Previous contact center experience beneficial.
• Track record of achieving productivity and quality targets.

Responsibilities

• Support customer enquiries through inbound and outbound calls.
• Pre-authorise or decline treatment in line with Bupa policy.
• Accurately maintain customer database and record conversations.

Skills

Customer service

Interpersonal skills

Communication skills

Empathy

Job description

A leading health insurance provider is seeking a Customer Service Consultant in Brighton. This role involves supporting customer enquiries through calls, maintaining high professional standards, and ensuring accurate database records. Candidates should have a background in health insurance or relevant industries. The position offers a salary of £25,000 plus benefits including health insurance, holiday options, and an enhanced pension plan, with hybrid working available after initial training.