Health Care Support Worker

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Wales is seeking a compassionate Band 2 Healthcare Support Worker/Administrator. This dual-role position combines direct patient support in stoma care with vital administrative tasks. The ideal candidate should excel in communication, IT proficiency, and understanding of confidentiality. Benefits include a leading pension, generous leave, and career growth opportunities. It’s a rewarding environment dedicated to excellent patient care and team growth.

Benefits

Leading pension

Generous leave

Flexible work

Career growth

Ongoing learning and development

Qualifications

• Excellent interpersonal and communication skills to engage effectively with patients and multidisciplinary teams.
• Proficient in using IT systems, including Microsoft Office and patient records.
• Understanding of confidentiality and infection control policies.

Responsibilities

• Provide stoma care support to patients and act as a point of contact.
• Book and confirm patient appointments and manage administrative tasks.
• Support general office tasks and contribute to data collection for service improvement.

Skills

Interpersonal and communication skills

IT proficiency (Microsoft Office, patient record systems)

Confidentiality and data protection understanding

Job description

We are seeking a compassionate, dependable, and well‑organised Band 2 Healthcare Support Worker/Administrator to join our dedicated Stoma Care team. This dual‑role position combines direct patient support with essential administrative responsibilities, contributing to the smooth and effective delivery of high‑quality care.

Responsibilities

• Provide stoma care support to patients on the ward and in clinical areas, under the guidance of the Stoma Care Nursing Team, ensuring a kind and respectful approach at all times.
• Act as a point of contact for stoma patients, relatives and health care professionals, including face‑to‑face contact, by phone, email, etc.
• Book and confirm patient appointments and prep the CNS workload for clinic.
• Order stock for the department, support the team with general office tasks, and contribute to data collection and audit for service improvement.
• Perform a range of administrative duties, including answering and triaging incoming telephone calls in a professional and timely manner.

Qualifications

• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, carers and multidisciplinary team members.
• Must understand and adhere to confidentiality, data protection and infection control policies.
• Proficiency in using IT systems, including Microsoft Office and patient record systems (WPAS, WCP).
• Maintain a flexible and proactive approach to work, with a commitment to providing compassionate patient‑centred care and attending mandatory training and team meetings.

About Cwm Taf Morgannwg (CTM) University Health Board

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM – a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions (Bridgend, Merthyr Tydfil and Rhondda Cynon Taf). We operate three District General hospitals, several community hospitals plus primary and community care facilities.

CTM's location offers the best of South Wales – just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside or seaside escapes, our setting makes an ideal place for both work and personal life.

CTM 2030 Strategy – Our Health, Our Future

Our strategy focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn and improve.
• We treat everyone with respect.
• We work together as one team.

Benefits

• A leading pension.
• Generous leave.
• Flexible work.
• Career growth.
• Access to ongoing learning and development.

At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.