Health Advisor

Bupa; Hartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health insurance provider in the United Kingdom is seeking a Health Advisor to support customer health through assessments and lifestyle plans. The role requires a degree in exercise physiology or related fields and customer-facing experience. As part of the job, you will conduct clinical tests, maintain client records, and promote healthy living according to established policies. This position offers a variety of benefits including enhanced pension plans, health insurance, and access to wellness resources.

Benefits

25 days holiday per year

Enhanced pension and life insurance

Bupa health insurance

Discounted dental insurance

Access to Digital GP platform

Emotional wellbeing support

Family mental health line

Financial wellbeing channels

Qualifications

• Educated to degree level or equivalent in exercise physiology/sports science/nutrition.
• Customer facing experience is essential.
• Experience performing measurement or assessment in a health and fitness or medical environment is desirable.

Responsibilities

• Support the service delivery of Health Assessments.
• Promote a healthier lifestyle according to Bupa's clinical policies.
• Carry out various clinical tests including heart rate monitoring and diabetes blood tests.

Skills

Customer facing experience

Empathy

Motivational interviewing techniques

Building rapport with customers

Education

Degree in exercise physiology/sports science/nutrition

Job description

Overview

As a Health Advisor with Bupa Clinics, you will support customers by providing education on how to live longer, healthier, happier lives. You will spend the majority of your time with customers doing what you trained for and making health happen.

Responsibilities

• Support the service delivery of Health Assessments to customers.
• Maintain accurate client records and get involved in the end-to-end process.
• Promote and encourage a healthier lifestyle in accordance with Bupa's current clinical policies.
• Carry out clinical testing including body composition analysis, spirometry, heart rate monitoring, gas analysis, diabetes blood test markers, blood pressure measurement, cholesterol profiling, anaemia blood test markers, electrocardiograms, audiometry, functional movement screening.
• Create individual lifestyle action plans using motivational interviewing techniques to promote behaviour change.
• Post assessment calls to support positive change and action plans.

Qualifications

• Educated to degree level or equivalent in exercise physiology/sports science/nutrition (essential).
• Customer facing experience (essential).
• Experience performing measurement or assessment in a health and fitness or medical environment (desirable).
• Accuracy in information recording and working within clinical guidelines.
• Ability to build rapport with customers, tailoring your approach to individuals.
• Empathy and ability to motivate customers to make positive health changes.

Benefits

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Enhanced pension and life insurance.
• Bupa health insurance as a benefit in kind.
• Option to join dental insurance scheme at a discounted rate.
• Access to our Digital GP platform on your mobile.
• Emotional wellbeing support.
• Access to family mental health line.
• Financial wellbeing channels.

We're a health insurer and provider. With no shareholders, our customers are our focus. Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will ensure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. All employees have a duty to ensure safeguarding children, young people and adults at risk is prioritised and acted on appropriately.