Health Advisor

Dorset Healthcare; Ferndown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a compassionate Health Advisor for the NHS 111 service in Ferndown. You will be the first point of contact for patients needing healthcare advice, working in a supportive, structured environment. Responsibilities include answering calls, providing information, and maintaining patient confidentiality. Applicants should have strong communication and customer service skills. Full training is provided. This position offers flexible working options and a comprehensive benefits package.

Benefits

27 days of annual leave

Excellent NHS pension scheme

Health and wellbeing services

Flexible working options

Free training and career coaching

Access to staff networks

Salary sacrifice scheme opportunities

NHS discounts

Qualifications

• Good all-round education required.
• Must demonstrate excellent customer service skills.
• Proficient in telephony and IT is essential.

Responsibilities

• Receive calls from the public and healthcare professionals.
• Handle calls courteously and efficiently.
• Record information accurately and maintain confidentiality.
• Participate in audit and quality improvement processes.

Skills

Communication skills

Telephony skills

IT skills

Customer service

Education

Good all-round education

Job description

Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?

This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with structured training provided at our Hub in St Leonards.

We offer a variety of rotas to suit your lifestyle- please see attached documents for rota examples. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview., Interviews will be held week starting 19th January and will include a face to face interview and an assessment.

Please bring original up to date ID documentation to the interview, these are required for pre-employment checks.

We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team.

You must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.

Responsibilities

• Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
• Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
• Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
• Always maintain the integrity and confidentiality of all patient and Trust information.
• Participate in all audit and quality of service improvement processes.
• Undertake other reasonable duties as required by the Clinical Hub Manager.

Qualifications

• Good all-round education.
• Passion for providing excellent customer service.
• Able to demonstrate good communication skills.
• Good telephony and IT skills.
• Ability to maintain integrity and confidentiality.
• Willing to undergo Enhanced Disclosure and Barring Service (DBS) check.

AI usage policy

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]. Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Benefits

• 27 days of annual leave, rising to 33 over ten years.
• Excellent NHS pension scheme.
• Health and wellbeing services.
• Flexible working options, including family-friendly hours.
• Free training and one-to-one career coaching to reach your career goals.
• Preceptorship programme for newly qualified nurses and AHPs.
• Access to nine staff networks – have a voice and transform our Trust.
• Relocation costs where applicable.
• Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave.
• NHS discounts to save on your shopping, gym membership and more.

Working with us

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Full time course - 9th March 2026 : 37.5 hours per week - Monday - Friday 0900-1700 for 5 weeks. Part time course - 9th March 2026: 23.5 hours per week - Monday - Friday 9.30 -14.30 for 7 weeks. Start dates can only be agreed after all pre-employment checks are completed by HR services.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.

Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.