Head Waiter - Albie

Fairmont Hotels & Resorts; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in London is seeking a Head Waiter to lead their restaurant team. The successful candidate will have over 2 years of experience in a busy restaurant and a passion for delivering memorable guest experiences. Join a dynamic and supportive team with excellent career progression opportunities and various perks, including generous holiday and wellness support.

Benefits

Up to 28 days holiday including bank holidays

Health cash plan for wellbeing support

Retail and hospitality discounts

Meals during shifts

Career progression opportunities

Training and development programs

Extra time off for volunteering

Qualifications

• 2+ years previous experience in a busy restaurant or bar.
• Ability to create memorable experiences for guests.
• Eagerness to be part of a supportive team.

Responsibilities

• Lead your section by example, ensuring memorable guest experiences.
• Manage floor-to-kitchen communication effectively.
• Be knowledgeable about products and systems.

Skills

Positive guest interaction

Team collaboration

Product knowledge

Job description

Overview

We are looking for a Head Waiter to be part of our team at The Hoxton, Southwark in our Albie Restaurant.

The Hoxton, Southwark is our third hotel in London, only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our brand-new coworking space spread over six floors.

Responsibilities

• Lead your section by example, putting a memorable guest and team experience at the centre of what you do and inspiring others around you to do as you do


• Bring your own flavour to our guests’ table, making sure that from the moment they arrive to when they leave, they’re having a great time


• Play a key part in connecting the floor with the kitchen, handling any requests and questions, be they from our guests or the team


• Know your products and systems inside out

Qualifications

• 2+ years previous experience in a busy restaurant or bar


• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience


• You’re looking for a place where you can be you; no clones in suits here


• You’re not precious. We leave our egos at the door and help get stuff done


• You’re up for doing things differently and trying (almost) everything once


• If we got stuck in a lift together we’d have a good time and share a few laughs


• You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you

• up to 28days holiday (inclusive of bank holidays), pension and life insurance


• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing


• Treat yourself once in a while with lots of retail & hospitality perks through our partners


• Goes without saying, but we’ll feed you during your shift


• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)


• Lots of opportunity to progress and switch it up as part of a global family of brands.


• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work


• Extra time off to volunteer with one of our partner charities