Head of Zoho CRM

Proximity Recruitment; Northampton; Hybrid; GBP 80,000; Full time

Job summary

A fintech firm in Northamptonshire is seeking a Head of Zoho CRM to lead a team within a 200+ person organization. This role involves managing the CRM system, driving improvements, and collaborating with various stakeholders. The position offers a salary around £80,000 plus a 15% bonus and benefits, with a flexible hybrid working model.

Qualifications

• Experience in managing CRM systems, preferably Zoho.
• Proven experience leading technical teams.
• Strong understanding of CRM integrations and governance.

Responsibilities

• Manage and mentor the CRM development and support team.
• Drive continuous improvement initiatives.
• Oversee CRM integrations with internal and external platforms.
• Collaborate with stakeholders to translate business requirements.
• Establish CRM governance, documentation, and best practices.
• Manage the CRM roadmap, budgets, and resources.
• Act as the technical authority on Zoho CRM development.
• Ensure system reliability and compliance with security standards.

Skills

Zoho CRM management

Team leadership

Process optimization

CRM integrations

Technical documentation

Job description

Proximity Recruitment are searching for a talented Head of Zoho CRM (circa £80,000 + 15% Bonus + Benefits) to join a fast-growing fintech firm in Northamptonshire and thought it might be of interest.

Working closely with the Head of Technology for a 200+ person business you will have autonomy over Zoho & the budget to develop & shape the system to grow the business further.

The position is hybrid and can be flexible for the right person.

Responsibilities include :

• Manage and mentor the CRM development and support team (3), providing technical direction, prioritisation, and performance oversight.
• Drive continuous improvement initiatives to optimise workflows, automation, data accuracy, and system usability.
• Oversee CRM integrations with internal and external platforms (e.g. finance systems, marketing tools, customer portals, etc.).
• Collaborate closely with stakeholders across Sales, Marketing and Operations to translate business requirements into technical solutions.
• Establish and maintain CRM governance, documentation, and best practices.
• Manage the CRM roadmap, budgets, and resource allocation for ongoing projects.
• Act as the technical authority on all Zoho CRM development, customisation, and API integration activities.
• Ensure system reliability, data integrity, and compliance with relevant security and data protection standards.

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