Head of Workplace Services

Funding Circle; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider is seeking a Head of Workplace Services to lead the management and evolution of their London headquarters. This strategic role involves overseeing workplace strategy, managing a significant budget, and ensuring a safe and efficient working environment. The successful candidate should have extensive experience in workplace management and a track record in delivering successful projects. Join us to make a difference in creating a premier workplace for our team and small businesses across the UK.

Benefits

Private Medical Insurance

Dental Insurance

Flexible Work Hours

Career Development Opportunities

Qualifications

• 8+ years in Workplace Management or Facilities Leadership.
• Experience in a fast-paced tech, creative, or professional services environment.
• Proven track record of delivering projects on time and under budget.

Responsibilities

• Evolve a workplace strategy aligning with hybrid work policies.
• Manage a multi-million pound budget for facilities and services.
• Oversee facilities services, ensuring compliance with health and safety standards.

Skills

Workplace Management

Facilities Leadership

Project Management

Hybrid Working Cultures

Commercial Real Estate Knowledge

Job description

We are looking for a Head of Workplace Services to join our People Team. This is a strategic leadership role responsible for the management and evolution of our flagship London headquarters. Reporting to the Chief People Officer, you will lead a small, high‑impact team – including our highly valued Workplace Experience Manager, the “go‑to” for the business on a daily basis. You will also oversee our essential onsite contractor teams, including catering staff, our housekeeper and porter. You will act as the bridge between our physical space and our hybrid‑first culture, ensuring our office remains a premier destination for over 700 Circlers and growing!

Who are we? We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game‑changer platform with cutting‑edge data and technology that’s reshaping the SME lending landscape. Say goodbye to lengthy applications and hello to lightning‑fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people, so we pride ourselves on providing meaningful, human support as well as fast, hassle‑free processes to deliver an unbeatable customer experience.

Responsibilities

• Evolve a workplace strategy that aligns with our hybrid work policy and high‑growth culture.
• Lead office redesign projects to support our workforce as we continue to evolve our London headquarters. Act as a key stakeholder in Real Estate strategy, managing lease negotiations and landlord relationships.
• Manage and mentor the Workplace Experience Manager, recognising their integral role in daily operations and business‑wide reputation.
• Act as an Ambassador for at least one of our employee resource groups (e.g. LGBTQIA+, Heritage, Neurodiversity, or Women at Funding Circle).

Operations & Facilities Management

• Oversee all hard and soft facilities services, maintaining high standards for maintenance, security, cleaning, catering, and front‑of‑house.
• Ensure 100% compliance with UK Health & Safety regulations and Fire Safety standards.
• Manage and optimise an annual multi‑million pound budget of approximately £4M – comprising £1.5M in rent and £2.5M across facilities, employee amenities, and office operations & services.
• Act as the primary stakeholder for building management and maintenance teams, ensuring landlord service delivery meets our operational needs.
• Organise and manage the training and coordination of our First Aiders, Fire Wardens, and Mental Health First Aiders.
• Use and leverage workplace ticketing systems to drive operational efficiency and data‑driven decision‑making.

Employee Experience & Culture

• Treat “Workplace” as a product; use data and employee feedback to iterate on office design and amenities.
• Partner with the People and IT teams to ensure a frictionless physical and digital experience for Circlers when working in and away from the office.
• Curate large‑scale offsite events alongside onsite events and initiatives that drive community and social cohesion, aligning with our values.
• Lead our ergonomic support programme, ensuring the delivery of DSE (Display Screen Equipment) assessments and appropriate setups for all Circlers.

Sustainability & ESG

• Drive our "Green Office" initiatives, focusing on waste reduction, energy efficiency, and sustainable procurement.
• Monitor and report on the carbon footprint of our physical estate.
• Partner with the ESG team and co‑tenants within our building to champion carbon neutrality goals and implement collective sustainable solutions.

Qualifications

• 8+ years in Workplace Management or Facilities Leadership, ideally within a fast‑paced tech, creative, or professional services environment.
• Familiarity with hybrid working cultures and making the office a "destination".
• Deep knowledge of the London commercial real estate market and local vendor networks.
• Proven track record of delivering office fit‑outs or large‑scale change management projects on time and under budget.
• Experience leveraging workplace technology to enhance and advance the employee experience.

Why join us?

At Funding Circle we celebrate and support the differences that make you, you. We’re proud to be an equal‑opportunity workplace and affirmative‑action employer. We truly believe that diversity makes us better. As a flexible‑first employer we offer a hybrid working model, with the expectation that our teams spend three days a week in our London office, enjoying a newly refurbished hybrid working space, barista‑made coffee, and subsidised lunches. We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is anchored around four pillars: Health, Wealth, Development & Lifestyle.

We provide a range of benefits. Flexibility: We provide you with a benefit allowance to tailor your benefit selection to you and your family’s needs. Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps), access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16. Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax‑advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Dedicated annual Learning & Development allowance and full access to internal learning platform. Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more! And finally, we have award‑winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Benefits

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs.
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax‑advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
• Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!
• Parental benefits: Award‑winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We'd love to hear from you.