Head of Sales and Billing Integrity

United Utilities; Warrington; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading utility company in Warrington is seeking a Head of Sales and Billing to manage billing integrity and lead a team. The role involves ensuring accuracy in billing, driving issue resolution, and executing strategic decisions to enhance billing processes. Candidates should have a strong background in billing systems, particularly within regulated industries, and demonstrate effective leadership skills. This position offers a comprehensive benefits package including a car allowance, pension scheme, and generous leave.

Benefits

5k car allowance

Competitive pension scheme

20% performance-related bonus

26 days annual leave

Comprehensive healthcare plan

EVolve Car Scheme

ShareBuy

Qualifications

• Proven leadership in billing integrity or revenue assurance within large, complex organisations.
• Experience managing billing systems that support high-value commercial contracts.
• Strategic mindset with hands-on capability to lead transformation.

Responsibilities

• Manage the end-to-end billing process, ensuring accuracy and compliance.
• Drive resolution of billing issues that affect customers.
• Lead and develop a team of Billing and Revenue Assurance Managers.
• Shape strategy and decision-making for billing.
• Oversee design and delivery of billing processes.

Skills

Leadership in billing integrity

Understanding of regulatory frameworks

Influencing senior stakeholders

Operational excellence

Job description

About us

Salary - Competitive

Work Type - Onsite

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

We're seeking a Head of to take ownership of Sales and Billing integrity across our Customer Operations. This is a high-impact role for someone with deep experience in large, complex organisations, ideally regulated industries, where billing systems underpin significant commercial contracts and compliance obligations. Ensuring bills are accurate, timely and complete, while safeguarding revenue and supporting outstanding customer service for both household and commercial customers.

In this high-profile role, you will:

• Manage the end-to-end billing process, ensuring accuracy and compliance.
• Drive the resolution of billing issues that affect customers, ensuring quick, fair outcomes.
• Lead and develop a team of Billing and Revenue Assurance Managers, Team Leaders and Advisors, creating an engaged and high-performing workforce.
• Shape strategy and decision-making for billing, supporting continuous improvement and innovation.
• Work closely with senior leaders, deputising for the Head of Income when required.
• Oversee the design and delivery of billing processes, systems and revenue assurance controls.
• Look after large commercial contracts and shared service centre with a diverse range of transactional elements.

What We're Looking For:

• Proven leadership in billing integrity or revenue assurance within large, complex organisations multinational organisations (utilities, energy, telecoms, or regulated sectors preferred)
• Strong understanding of regulatory frameworks and their impact on billing and sales operations
• Experience managing billing systems that support high-value commercial contracts and complex pricing models
• Ability to influence senior stakeholders and drive cross-functional alignment across business and technology
• Strategic mindset with hands-on capability to lead transformation and operational excellence

Benefits

• 5k car allowance
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A generous annual leave package of 26 days, which increases to 30 days four years of service (increases one day per year), in addition to 8 bank holidays
• A comprehensive healthcare plan through our company-funded scheme
• EVolve Car Scheme
• ShareBuy