Head of Sales

Explore LTD; Farnborough; Hybrid; GBP 52,000 - 60,000; Full time

Job summary

A leading adventure travel company in Farnborough is seeking a Head of Sales to drive revenue growth and lead the sales team. The role involves mentoring staff, overseeing performance metrics, and fostering a strong team culture. Candidates should have proven leadership experience, strong commercial acumen, and a passion for sustainable travel. This full-time position values work-life balance, with a salary of £52,000 plus bonus. Join us to create extraordinary travel experiences globally.

Qualifications

• Proven leadership experience in Sales, ideally within travel.
• Strong commercial acumen and data-driven decision-making.
• Excellent communication and stakeholder management.

Responsibilities

• Drive revenue growth and lead the sales team.
• Build sales philosophy and ensure team performance.
• Support post-sale customer journey.

Skills

Leadership experience in Sales

Commercial acumen

Communication skills

Experience with CRM systems

Experience in managing remote teams

Job description

Job Description

The Head of Sales is a strategic leadership role responsible for driving revenue growth, leading the sales team and shaping the commercial direction of Explore Worldwide. You will oversee all sales channels including phone, online OTA and live chat and ensure the team is motivated, engaged and aligned with company goals. This role is central to delivering an exceptional customer journey from enquiry to booking and to fostering a high‑performing culture.

Responsibilities

• Revenue growth is at the forefront of every decision.
• Build the sales philosophy and play to win.
• Lead and mentor the sales team (both in the office and remotely).
• Performance oversight, analysis and strategy based on key metrics, e.g. conversion and sales targets.
• Training and development of the team.
• Foster a culture of ownership and accountability.
• Early adoption of new technology and innovation in systems and processes.

The Head of Sales will manage the team in close collaboration with the Head of Customer Experience. Some team functions will be interchangeable especially during peak booking and travel periods so mobilising and motivating the team to support the post‑sale customer journey is essential.

About Explore Worldwide

Explore is part of Hotelplan Group, a well‑established and diverse family of specialist tour operators with a long tradition of developing and operating market‑leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self‑guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do and should be a passion for everyone employed by the group. At the heart of all of this is a passion to travel responsibly. We aim to always be welcomed back for communities and cultures to benefit and wildlife to a complicated world that’s full of potential we strive to be better than yesterday. We put people at the heart of everything we do and are proud of the extensive benefits we offer.

Qualifications

• Proven leadership experience in Sales, ideally within travel.
• Strong commercial acumen and data‑driven decision‑making.
• Excellent communication and stakeholder management.
• Experience of CRM systems and call centre platforms.
• Experience with reservations or booking systems.
• Experience of managing hybrid or remote teams.
• Knowledge of global holiday destinations and of small‑group adventure travel is desirable.

Our Commitment to Sustainable Travel

Explore is an adventure travel expert focused on sustainable small‑group holidays that create stories to tell for a lifetime. From classic group tours and family adventures to walking wildlife and cycling trips, we offer destinations in around 100 countries to explore the world with us. Join us on our journey creating extraordinary travel experiences for all.

Benefits & Culture

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

Location & Salary

This role is based in Farnborough, Hampshire with office attendance two days per week. The office is within walking distance of the train station and has free parking. This is a full‑time position; however, we value work‑life balance and are open to discussion on flexible working patterns (minimum four days per week). Salary: £52,000 plus bonus.